Technician Web APIs

Technician Web APIs enable you to:

The get calls are returned in JSON Format. The following details describe the Web APIs:

GET /technicians/{workspaceName}/Views

Click here for a description.

Description	Returns all the System Views for the specified Workspace Name in JSON format
Type of call	GET
URL Syntax	http(s)://<servernameOrIP>/<trackitvirtuadirectory>/WebApi/{workspaceName}/Views
Request Parameters	Specify the workSpaceName Valid values are as follows: helpdesk change announcements inventory purchasing solutions configuration reporting Note Workspace names are case sensitive.
Request Body	None
Execution response	The following fields are retrieved for the module: name title key count isMultiModQry
Important considerations	You must have View Permissions of the specified module to use this Web API. You can only request system views with this Web API. You cannot request user or private views with this Web API.

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Example

http(s)://<servernameOrIP>/<trackitvirtuadirectory>/WebApi/technicians/helpdesk/Views

Request Authorization Header:

Bearer access_token:"ExPqpLF79Zi+vHZJIXZOGBSQVPKXlFVOfmQzMyfS7SGYJolrDAf3/LZR1qm9X+2OVY60OlEuUYOYaflcIjj7ytZ336b50mu4ieuPnx2AU2vCFgO3eqUe22Up"

Response:

{
"SystemViews": [

{ "name": "WebGrid.77", "title": "All Assignments", "key": null, "count": -1, "isMultiModQry": false }

,....
}

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Description	Enables a technician to log out
Type of call	GET
Request Header	API Key received through the login API call.
URL Syntax	http(s)://<servernameOrIP>/<trackitvirtuadirectory>/WebApi/technicians/logout
Request Parameters	None
Request Body	None
Execution response	The following responses can occur: true – indicates a successful logout for the technician false – indicates that the logout for the technician was not performed
Important considerations	None

Click here to view an example.

Example

http(s)://<servernameOrIP>/<trackitvirtuadirectory>/WebApi/technicians/logout

Request Authorization Header:

Bearer access_token:"ExPqpLF79Zi+vHZJIXZOGBSQVPKXlFVOfmQzMyfS7SGYJolrDAf3/LZR1qm9X+2OVY60OlEuUYOYaflcIjj7ytZ336b50mu4ieuPnx2AU2vCFgO3eqUe22Up"

Response:

{ "Success": true }