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Language availability Track-It! 2023 Release 02 online technical documentation is also available in the following languages:
  • French
  • German
  • Portuguese (Brazil)
  • Spanish
  • Spanish (XL)
The displayed language depends on your browser language. However, you can change languages from the Language menu.

Searching for records in the Mobile App

You can use global search to find information in Solutions, Tickets, or Assignments.  The following topics are provided:

How global search functions in Track-It!

You can use keywords to search ticket numbers, solutions, and assignments. Based on your requirement, you can limit the search to tickets, solutions, or assignments.

  • Asterisk (*) is the only wildcard allowed, and it can be used only at the end of a keyword or phrase (for example, server*).
  • To search for an exact phrase, the phrase must be enclosed by double quotation marks ( for example, "server error").
  • If you select the All of the words and phrases option and search:
    • database server: the search results display all solutions or tickets that have the words database and server.
    • "database server": the search results display solutions or tickets that have the exact phrase database server.
    • database server "silent installation": the search results display all solutions and tickets that have the words database and server and the exact phrase silent installation.
  • If you select the Any of the words and phrases option and search:
    • database server: the search results display all solutions or tickets that have either database or server as words in their records.
    • "database server": the search results display all solutions or tickets that have the exact phrase database server.
    • database server "silent installation": the search results display all solutions and tickets that have the either database or server as words in their records or the exact phrase silent installation.

Fields on which search is performed

The following table provides details about the fields on which the search is performed:

Searching in Track-It! Mobile App

  1. Select hamburger menu hamburger.PNG> Search.
  2. Select the module that you want to search from the following options:
    • Ticket
    • Solution
    • Assignment
  3. From the search options, select one of the following options:
    • All of the words and phrases
    • Any of the words and phrases
  4. In the search box, enter the search text and then tap image2016-11-20 21:8:7.png.
  5. (optional) From the search results, tap a record to display it.

Related topics

Creating-and-managing-tickets-from-the-Mobile-App

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*