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2023 Release 01

This topic contains information about enhancements in 2023 Release 01 of the Track-It! product, and provides instructions for downloading and installing the product update.

For enhancements or features delivered in this release in comparison to Track-It! 11.4, see Track-It-11-4-vs-Track-It-20xx.

Related topics

Release-notes

Known-and-corrected-issues

Installing

Upgrading

Enhancements

This product update includes the following enhancements:

Enhancement

Description

Updates to configuring incoming and outgoing email mailboxes

We have introduced the ability to configure Microsoft 365 with OAuth to connect to the Microsoft Exchange Online server. We recommend using it for better performance and better access control as compared to the other mailbox types.
For more information, see Configuring-email.

Updates to sending an email via ticket

If the technician sends an email with the expressions {TICKETALLTECHNICIANNOTES}, {TICKETLASTNOTE}, and {TICKETRESOLUTIONNOTE}, then the Email sent user note resolves the expressions and displays the data from those notes which are not marked as Private.

For more information, see Performing additional actions on a ticket.

Updates to sending an email via assignment

If the technician sends an email with the expressions {ASSIGNMENTALLTECHNICIANNOTES}, {ASSIGNMENTLASTNOTE}, and {ASSIGNMENTRESOLUTIONNOTE}, then the Email sent user note resolves the expressions and displays the data from those notes.

For more information, see Performing additional actions on an assignment.

Updates to creating and managing tickets

When a closed ticket is copied, the new ticket will have the status as open.

For more information, see Ticket toolbar options.

Updates to creating and managing assignments

When a closed assignment is copied, the new assignment will have the status as open.

For more information, see Assignment toolbar options.

Updates to data that you can migrate

  • The Migration Tool migrates the Computer Model field value during asset migration.
  • The Migration Tool migrates attachments up to 400 MB from all the Track-It! modules. 

For more information, see Data-that-you-can-migrate

Updates to announcements

All rich text formatting options are available for Announcement Notes.

For more information see Creating a new announcement.

Updates to configuring business rules

  • When you define a Business Rule to update a record or create a linked record, the linked record ID is automatically mapped in the Select a Field dialog box.
  • When you define a Business Rule to create, update, or delete an assignment, you can send email notifications to the technician, group, and requestor of the ticket linked to the assignment.
  • If you configure a Business Rule on create a linked record, or create or update an assignment, you can map the parent ticket values in the Select a Field dialog box in the Define Actions section.
  • When you define a Business Rule to send a notification on creating or updating a Change Approval, you can add the Change Approval review notes and the parent Change Request field values in the email message.

For more information, see Configuring-Business-Rules.

Updates to configuring list views

Updates to searching for records

The search results for each module are displayed in a separate grid. You can sort the column values in the grid view in ascending or descending order. You can filter the data in each column in the grid view.

You can use the toggle key to switch the global search results from grid view to list view.

For more information, see Searching in Track-It!.

Updates to the LogConfig utility

You can now generate log files for the Microsoft 365 with OAuth component.

For more information, see Viewing-with-log-files.

Updates to licenses

You can view the BCM license usage status in Track-It!.

For more information, see Licenses.

Updates to the data sources for reports

You can select data sources from modules and sub-modules separately to enhance report performance.

For more information, see Designing-and-generating-reports.

Updates to system requirements

We support SQL 2022 and its service packs

For more information, see System-requirements.

Updates to BCM compatibility

Track-It! 2023 Release 01 supports BMC Client Management 22.4.1.

For more information, see Software requirements.

Updates to Track-It! 11.4 vs. Track-It! 20xx

For more information, see Track-It-11-4-vs-Track-It-20xx.

Updates to upgrade paths supported

We have updated the upgrade paths supported for Track-It! 2023 Release 01.

For more information, see Upgrading-from-Track-It-20-xx.

Updates to the Track-It! data model

To access the new Track-It! data model zip file, see Track-It-data-model.

Updates to known and corrected issues

We have updated the known and corrected issues topic. For more information, see Known-and-corrected-issues.

Downloading and installing the product update

  • For instructions on downloading and installing the product, see Installing.
  • For instructions on downloading and installing the update, see Upgrading.


 

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