2021 Release 02

Feature preview – Software License Management (SLM)

Updates to configuring system settings

This version introduces the Track-It! Preview Features section in System Settings.

• You can activate the Software License Management feature preview.
• You can allow or block the inserting of images in outbound email conversations.

For more information, see Configuring-system-settings.

Updates to configuring Business rules

This version introduces the following updates to configuring Business Rules:

• You can use a template when configuring a Business Rule for creating and updating ticket records.
• We have updated the defining conditions when configuring a Business Rule.
• We have updated the conditions for assigning a requestor email address when you configure a Business Rule to perform an action via email.

For more information, see Configuring-Business-Rules.

Updates to obtaining or renewing a Track-It! License

For more information, see Licenses.

Updates to Track-It! 11.4 vs. Track-It! 20xx

For more information, see Track-It-11-4-vs-Track-It-20xx.

Updates to managing requestor profile

You can update your requestor profile in the Self Service portal with any changes in your address or phone number. For more information, see Managing-requestor-profile.

Updates to approving or rejecting change requests in Self Service

When you accept or reject a change request, an approver's comments are displayed on the Change Approval form. For more information, see Approving or rejecting change requests in Self Service.

Updates to designing and generating reports

You must validate bindings after copying a report to ensure correct field mappings. For more information, see Designing-and-generating-reports.

Updates to Help Desk features

You can modify multimodule list views on the Help Desk by managing columns, filters, and formatting.

You can also save any changes made to customized multimodule views.

For more information, see Defining-views-and-performing-actions-on-Help-Desk.

Updates to configuring customized views

To enable configuring filters and field columns, and defining formatting rules, you must save a customized view.

For more information, see the following topics:

• Defining-views-and-performing-actions-on-Help-Desk
• Defining-views-and-performing-actions-on-Change-Management
• Defining-views-and-performing-actions-on-Asset-Management
• Defining-views-and-performing-actions-on-Purchasing

Updates to creating a ticket from Self Service

• You can insert screenshots and format text in the Note field when creating a ticket from Self Service.
• You can select the assets associated with the logged-in requestor when you create a ticket from Self Service.

For more information, see Reporting-issues-in-Self-Service.

Updates to updating a ticket from Self Service

You can format Ticket notes and Resolution notes by using the different rich text formatting options when you update a ticket from Self Service.

Updates to formatting outgoing emails

You can format outgoing emails by using the different rich text formatting options. You can also insert inline images in the email body.

Updates to synchronizing assets

• You can synchronize the software titles created or modified in BCM to Track-It!.
• You can synchronize assets linked to a software title.
• You can synchronize the BCM license type to a software title.
• You can synchronize software license linked to a software title.

For more information, see Synchronizing-assets.

Updates to upgrade paths supported

We have updated the upgrade paths supported for Track-It! 2021 Release 02.

For more information, see Upgrading-from-one-build-of-Track-It-to-another.

Updates to system requirements

We have updated the system requirements for Track-It!. For more information, see System-requirements.

Updates to Migration Tool considerations and prerequisites

We have updated the considerations and prerequisites for the Migration Tool. For more information, see Migration-Tool-considerations-and-prerequisites.

Updates to the LogConfig utility

You can now generate log files for the Templates component. For more information, see Viewing-with-log-files.

Updates to the SAUtility

By using the SAUtility, you can change the database login passwords for the system administrator user and the administrator user

For more information, see Using-Track-It-utilities.

Updates to logging in and out of Self Service

You can determine the date format and the decimal separator symbol that Track-It! uses. For more information, see Logging-in-to-and-logging-out-of-Self-Service.

Updates to selecting the data source of a report

You cannot select multiple data sources for the Print Preview and Asset Management reports. For more information, see Designing-and-generating-reports.

Updates to filtering records in the Help Desk and Change Management modules.

The Record Type field is not visible when applying filters to multimodule list views. For more information, see the following topics:

• Defining-views-and-performing-actions-on-Help-Desk
• Defining-views-and-performing-actions-on-Change-Management

Updates to requestor department and location in the Help Desk module

You can update the requestor's department and location when creating tickets or assignments in the Help Desk module. For more information, see Creating-and-managing-tickets and Creating-and-managing-assignments.

Updates to the global search functions in Track-It!

For more information, see Searching-for-records.

Updates to launching BMC Client Management

You can launch the BMC Client Management console from Track-It!. For more information, see Setting-up-BMC-Client-Management.

Updates to the Track-It! data model

• A new Track-It! data model zip file is available.
• You can view the data model by using the Microsoft Internet Explorer browser only.
• You can view the data model via Internet Information Services (IIS) Manager only if you want to access the data model on Chrome or Mozilla Firefox.

For more information, see Track-It-data-model.

Updates to known and corrected issues

We have updated the known and corrected issues topic. For more information, see Known-and-corrected-issues.