Release notes

2021-Release-02

Enhancements and features available in this product update:

• Updates to Preparing for installation.
• Updates to Configuring Business Rules.
• Updates to ticket creation from Self Service.
• Updates to Help Desk features.
• Introduction of the Software License Management module.
• Updates to Creating Software Title.
• Updates to Configuring system settings.
• Updates to Licenses.
• Updates to Track-It! 11.4 vs. Track-It! 20xx.
• Updates to Managing requestor profile.
• Updates to Approving or rejecting change requests in Self Service.
• Updates to Designing and generating reports.
• Updates to Defining views and performing actions on Change Management.
• Updates to Defining views and performing actions on Asset Management.
• Updates to Defining views and performing actions on Purchasing.
• Updates to Reporting issues in Self Service.
  
• Updates to Synchronizing assets.
  
• Updates to Upgrading from one build of Track-It! 20xx to another.
  
• Updates to System requirements.
  
• Updates to Migration Tool considerations and prerequisites.
• Updates to Viewing with log files.
  
• Updates to Changing the system administrator account and the administrator account passwords by using the SA utility.
  
• Updates to Logging in to and logging out of Self Service.
  
• Updates to Designing and generating reports.
  
• Updates to Creating and managing tickets.
• Updates to Creating and managing assignments.
  
• Updates to Searching for records.
  
• Updates to Setting up BMC Client Management.
  
• Updates to Track-It! data model.
  
• Updates to Known and corrected issues.
  

June 4, 2021

2021-Release-01

Enhancements and features available in this product update:

• Updates to upgrade paths supported
• Updates to exporting reports
• Updates to creating a ticket from Self Service
• Updates to configuring business rules
• Updates to configuring schedules on a recurring basis for ticket, Active Directory import, and report
• Updates to configuring Self Service language
• Updates to the system settings
• Updates to the system requirements
• Updates to selecting the status type Close (C) for tickets and assignments
• Updates to configuring an incoming email mailbox
• Update to BCM 21.02 compatibility
• Updates to working with Parent tickets 
• Updates to closing tickets and assignments from the Track-It! Mobile App
• Updates to closing a ticket from the Ticket form
• Updates to closing the last open assignment from the Assignment form
• Updates to creating a ticket or an assignment without using a template