Configuring system settings

You can use system settings to configure the display settings, calendar settings, and general application behavior for Track-It!. You can configure the length of a tab name, select the first day of the week, and set up other preferences.

To configure system settings

1. On the header bar, expand the hamburger menu  and select Configuration.
2. Click Application Settings and then click System Settings.
3. In the Display Settings section, perform the following actions:
   1. (Optional) If you want to display the details of a technician profile, select the Display full profile details in Technician profile check box.
   2. In the Number of characters to display in tab titles field, enter a value from 0 through 99.
   3. From the Decimal places to display for numeric fields list, select an appropriate value.
   4. (Optional) If you want to close active tabs automatically, select the Auto-close the active tab when the status is changed to 'Closed' check box.
4. (Optional) To display the record details for all records, in the Record Details Behavior section, select the Always show record details check box.
5. (2021 Release 01) In the Help Desk Notes Behavior section:
   
   1. To make the ticket notes private by default, select the Mark Ticket Notes private by default check box. To make the ticket notes public by default, clear the check box.

   2. To make sure that a resolution note is added by the technicians when they select the Close (C) status type for tickets and assignments, select the Resolution required on close for Tickets and Assignments check box. The check box is not selected by default. For more information, see To edit or close a ticket and Editing or closing an assignment. 

      Note

      (Optional) If you want the changes to be applied to the Track-It! Mobile App on your mobile device immediately after you select the Resolution required on close for Tickets and Assignments check box, then you must perform an IIS reset.
      For more information, see To edit or close a ticket in the Mobile App and To work with linked assignments in the Mobile App.

6. In the Calendar Settings section, select the first day of the week from the list.

   Note

   The first day of week that you select is used across all calendar options in Track-It!.

7. In the Remember User Setting section, based on your preference, select or clear the Remember the last logged in User check box.
8. In the Error Message Setting section, based on your preference, select or clear Show detailed error messages to end users check box.
9. (2021 Release 02) To activate the Software License Management (SLM) module, in the Track-It! Preview Features section, select the Software License Management check box. 
   The SLM module is supported only by the latest BMC Client Management (BCM) version 21.02.02.
   • If the BCM version is not upgraded to 21.02.02, then selecting the Software License Management check box generates an error message.
   • If BCM is not configured in Track-It!, then selecting the Software License Management check box generates an error message.
   • If BCM version 21.02.02 is installed along with Track-It!, then selecting the Software License Management check box activates the SLM module.
   • If the user upgrades to the latest BCM version 21.02.02 and configures it in Track-It!, then selecting the Software License Management check box activates the SLM module.
10. (2021 Release 02) In the Track-It! Preview Features section, based on your preference, select or clear the Inline images in outbound email conversations check box. The check box is selected, by default, to allow the user to insert inline images in outgoing email conversations. If the user clears the check box, then inserting inline images in outgoing email conversations is blocked.
11. Click Save.