Track-It! 11.x vs. Track-It! 20xx
The following table provides a matrix that you can use to compare the features available in all previous, current, and future versions of Track-It!. This page will be updated to keep you informed about the availability of new features in the upcoming versions scheduled for release in 2019.
Current Release | |||||||
|---|---|---|---|---|---|---|---|
Modules | Track-It! 11.x | Track-It! 2017 | Track-It! 2018 | Track-It! 2019 Release 1 20.19.01 | Track-It! 2019 Release 2 20.19.02 | Track-It! 2019 Release 3 20.19.03 | Upcoming Releases |
February 2019 | May 2019 | August 2019 | TBD | ||||
Customizable Dashboard with drill down | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | |
Help Desk | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ |
Solutions/Knowledge Management | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ |
Self Service Portal | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ |
Crystal Reports replaced with Track-It! report | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | |
Change management | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | |
Inventory/Asset Management | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | |
Remote Control | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | |
Cross browser compatibility | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | |
Form customization | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | |
Business Rules Engine | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | |
Patch Management | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ||
Software Deployment | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ||
Mobile Device Management | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ||
Power Management | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ||
Compliance Management | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ||
Purchasing | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | |
Technician Mobile App with Help Desk | ✅️ | ✅️ | ✅️ | ✅️ | |||
Technician Mobile App with Help Desk, Solutions, Asset | ✅️ | ||||||
Self Service Mobile App | ✅️ | ||||||
Training | ✅️ | ✅️ | |||||
Library | ✅️ | ✅️ | |||||
Survey | ✅️ | ✅️ | |||||
Barcode for Windows CE | ✅️ | ||||||
Barcode for Android | ✅️ | ✅️ | ✅️ | ✅️ | |||
Barcode for iOS | ✅️ | ✅️ | ✅️ | ||||
Software License Management | ✅️ | ✅️ | |||||
Password Reset | ✅️ | ✅️ |
Current Release | |||||||
|---|---|---|---|---|---|---|---|
Administrative Features | Track-It! 11.x | Track-It! 2017 | Track-It! 2018 | Track-It! 2019 Release 1 20.19.01 | Track-It! 2019 Release 2 20.19.02 | Track-It! 2019 Release 3 20.19.03 | Upcoming Releases |
February 2019 | May 2019 | August 2019 | TBD | ||||
Email to Ticket (multiple inboxes) | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ |
Multiple Self Service Languages | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ |
Self Service Required Fields | ✅️ | ✅️ | ✅️ | ||||
IMAP/POP3 Email Support | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ |
Exchange Web Services Support | ✅️ | ||||||
Directory Importer – Active Directory | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ |
Directory Importer – LDAP | ✅️ | ||||||
Directory Importer – Multiple Active Directory support | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ||
Scheduled Tickets | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | |
Date Math in filters/rules | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | |
Data segregation for Help Desk | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ||
Data segregation for other modules | ✅️ | ||||||
Directory Importer Scheduling | ✅️ | ✅️ | ✅️ | ✅️ | |||
Multiple Technician Languages | ✅️ | ✅️ | |||||
Round Robin | ✅️ | ||||||
Full Audit Trail | ✅️ | ✅️ | |||||
Help Desk Web Services APIs | ✅️ | ✅️ | ✅️ | ✅️ | |||
Asset Attachments | ✅️ | ||||||
Language Support | |||||||
English | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ |
Spanish | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ |
French | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ |
German | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | |
Portuguese | ✅️ | ✅️ | |||||
Italian | ✅️ | ✅️ | |||||
Language Editor for Technical Portal | Partial | Partial | Partial | Partial | ✅️ | ||
Language Editor for Self Service | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ | ✅️ |
* These features will be added to the Track-It! platform in subsequent releases.
All of the future product plans and releases described herein relate to BMC’s current product development considerations, which are at the sole discretion of BMC and are subject to change and/or cancellation at any time. BMC cannot and does not provide any assurance as to whether these plans will result in any future releases of the nature described. These future product plans should not be viewed as commitments on BMC’s part and thus should not be relied upon in customer purchase decisions.