Configuring values for a Help Desk lookup field

To configure values for a Help Desk lookup field

1. On the header bar, expand the hamburger menu , and select Configuration.
2. Click Lookups and then from Help Desk Lookups list, select a field for which you want to add the values.
3. On the Ticket Lookup page, click New.
4. In the New Ticket Lookup dialog box, enter a value for the lookup field.
   The lookup field value must not contain the following characters:
   
   • '
   • "
   • ;
   • {
   • }
   • =
5. (Optional) If you want to designate the value as the default value for the lookup field, select the Default check box.
6. Click Save.
7. To add more values for the lookup field, repeat step 3 through 6.
8. (Optional) To edit a lookup value, from the list, select a value, and click Edit .
9. (Optional) To delete a lookup value, from the list, select a value, and click Delete .