Overview of Self Service
Using Self Service, requestors can create their own tickets, in turn lowering the volume of calls to technicians. Additionally, they can access a database of self-help solutions and provide feedback on them. Requestors can also view active announcements that might impact them.
Video
The following video (10:38) provides an overview of Self Service.
Self Service is an application that enables users to perform the following tasks:
- Report an issue
- View open tickets
- Track the status of open tickets
- Search for solutions to resolve common issues
- Browse through self-help articles that are available for different topics
- View a list of commonly used tickets
- View active announcements
- Browse custom links
- Update profile information
Features and benefits of Self Service
The following table lists the features and benefits of the Self Service module:
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