Finding a solution to your issue
Search for information about using Self Service
When you face an issue, you can find a solution by using one of the options listed in the following table:
Condition | To find a solution |
|---|---|
If the required self-help article is not displayed on the Popular Self Help Articles tab or the Suggested Self Help Articles tab | Browse through the catalog of self-help articles or search for the required self-help article. For more information about how to browse through the catalog of self-help articles, see Viewing-and-rating-self-help-articles. |
If the required self-help article is displayed on the Popular Self Help Articles tab or the Suggested Self Help Articles tab | Browse through the self-help articles available on the Popular Self Help Articles tab or the Suggested Self Help Articles tab. The Remedyforce self-help articles are displayed on the Remedyforce Knowledge Articles tab, and the Salesforce self-help articles are displayed on the Salesforce Knowledge tab. |
If you want to search self-help articles, service requests, and the Internet | Enter keywords (for example, network, hardware, and so on) in the Search text box, and click Search. |
If you do not find a solution to your issue | Click the Submit a Ticket tile to report the issue to the service desk. |
If you want to chat with a staff member to resolve your query | Click Remedyforce Chat to initiate a live chat with a staff member. Note: The Remedyforce Chat is available only if it is enabled by your system administrator. |