Viewing the inventory summary of a BMC Client Management device
If your system administrator has enabled the integration between e and BMC Client Management, and you are a valid BMC Client Management administrator, you can view the inventory summary of BMC Client Management devices.
The Inventory Summary action of the BCM Actions menu is displayed in the following forms, and provides the inventory summary of the device. The summary includes details about the hardware, software, license, security, financial, and operational rules' action history. For more information, see Device information displayed in the inventory summary.
- Configuration Items List view
- Instance Editor
- Incident form
To view the inventory summary of a BMC Client Management device
- Perform one of the following actions:
- On the Remedyforce CMDB tab, select a CI from the Configuration Items List view or Instance Editor form, and click the BCM Actions menu icon.
- On the Remedyforce Console or Incident Console tab, from the Agent Tools menu for an incident or service request, select CMDB Actions.
- On the Incidents tab (Salesforce page layout), on an incident or service request record, click CMDB Actions.
- From the BCM Actions menu, select Inventory Summary.
(For the Incident form only) To view the inventory information of the BMC Client Management device, click Go.
The BCM Actions menu of the Asset Summary form, or the Actions menu of the CMDB Actions window, enables you to perform additional actions on the BMC Client Management device. For more information about the available actions, see BCM Actions menu options. For information about how actions on the BCM Actions menu work when the enhanced UI is enabled, see How actions on the BCM Actions menu work based on the availability of the enhanced UI.
Device information displayed in the inventory summary
The inventory summary displays general information about the device as described in the following table.
Parameter | Description |
|---|---|
Device Type | Indicates whether the device is a server, workstation, laptop, phone, router, switch, and so on |
Serial Number | Displays the serial number of the device |
Operating System | Displays the operating system and the service pack that is installed on the device |
IP Address | Displays the IP address of the device in dot-decimal notation |
MAC Address | Displays the Media Access Control (MAC) address (the hardware address) of the device |
Domain | Displays the domain name of the device |
User | Displays the name of the last logged-on user |
The inventory summary also displays additional information about the device in the tabs described in the following table.
Tab | Description |
|---|---|
Hardware | Summary of the hardware inventory of the device, in the form of a table. The summary includes information about the device's manufacturer, OS, BIOS and processor, RAM, hard disk, screen, keyboard, mouse, and network adapters. This tab also displays a column for all instances of each hardware component. For example, a device has three disk drives: C drive, D drive, and E drive. On this tab, the Instance 1 column displays C:, the Instance 2 column displays D:, and the Instance 3 column displays E:. |
Software | Name of the software installed on the device, the version number, the software manufacturer, the type of software, and the directory in which the software is installed. The type of software can be one of the following:
|
License Units | Names, manufacturers, and categories of all licensed software that is installed on the device. |
Security | Security products that are installed on the device. The security products can be firewall, antivirus, spyware, and shared resources. |
Financial | Displays the following financial information about the device:
|
Action History | Displays the history of the deployment of operational rules on the device. For each operational rule, this tab displays the status of deployment, the last time the status was updated, errors that occurred while deploying the operational rule, and details of the errors. |
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