Remedyforce 20.25.02 sandbox testing guidelines

The BMC Helix Remedyforce 20.25.02 (Summer 25) release contains enhancements and defect fixes to improve the product quality. We recommend that if you choose to self-upgrade, then you must first upgrade and test 20.25.01 in your sandbox organization before pushing this version to your production organization.

This topic provides recommended validations related to the enhancements and defect fixes that are addressed in the BMC Helix Remedyforce 20.25.02 release. Since these guidelines do not cover all customizations or configurations that are specific to your organization, we recommend that you use this topic as a reference for understanding the possible product areas that are updated. As partners and customers, do not limit your validations to the testing guidelines that are mentioned in this topic. You must also execute your test cases to make sure that all the use cases important to your business continue to work as expected. For more information about the enhancements in this release, see 20.25.02 enhancements and patches.

The following table explains the recommended validations.

Product Area / Feature	Sub Feature	Recommended Validation	Documentation Link
Remedyforce CMDB	Field Source Priority Rules	Ensure that the administer can do the following: Create new Field Source Priority Rule. Update existing Field Source Priority Rule. Mark the existing Field Source Priority Rule as inactive. Delete the existing Field Source Priority Rule. Filter Field Source Priority Rules based on Active Items, Inactive Items, and All.	Configuring field-level priorities to manage data updates available from external sources
Remedyforce CMDB	CMDB Class Permissions	Ensure that the Administrator can do the following: Enable/disable the Apply CMDB class permissions setting. Search and select the new/existing Permission set from the Permission set list. Filter classes by class type and search by using the search box. Control CI/Asset tab visibility for specific permission sets. Provide read/create/edit/delete permission to classes through permission sets. Clone class permissions from existing permission sets to new permission sets Load default class permission to OOTB permission sets.	Managing CMDB class permissions for permissions sets
Self Service 3.0	Tile Visibility and Order	Ensure that the administrator can do the following: Configure new Entitlement for tiles. Update existing Entitlements for tiles.	Configuring Self Service tiles
Integrations	Agentless Discovery Updates for BCM 25.1.00 support	Ensure that the administrator can do the following: Provision BMC Client Management Server. Download the Installer and Uninstaller using the Links.	Managing custom settings Enabling and configuring agentless discovery
Remedyforce Administration	List Views	Ensure that on List Views in Remedyforce Administration and Remedyforce Workspaces, you can do the following: Apply filters in List View. Group by in List View. Search in List View Use pagination in List View. Perform earlier operations on lookups on forms.

Remedyforce 20.25.02 sandbox testing guidelines

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