Remedyforce 20.25.01 sandbox testing guidelines
The BMC Helix Remedyforce 20.25.01 (Winter 25) release contains enhancements and defect fixes to improve the product quality. We recommend that if you choose to self-upgrade, then you must first upgrade and test 20.24.02 in your sandbox organization before pushing this version to your production organization.
This topic provides recommended validations related to the enhancements and defect fixes that are addressed in the BMC Helix Remedyforce 20.25.01 release. Since these guidelines do not cover all customizations or configurations that are specific to your organization, we recommend that you use this topic as a reference for understanding the possible product areas that are updated. As partners and customers, do not limit your validations to the testing guidelines that are mentioned in this topic. You must also execute your test cases to make sure that all the use cases important to your business continue to work as expected. For more information about the enhancements in this release, see 20-25-01-enhancements-and-patches.
The following table explains the recommended validations.
Product Area / Feature | Sub Feature | Recommended Validation | Documentation Link |
|---|---|---|---|
Digital Experience sites | Manage Approvals | Ensure that the newly added component Manage Approvals is available and can be added to the Digital Experience site. The pending approvals should be displayed to the logged-in user as expected. | |
Digital Experience sites | Service Request input of type Date | Ensure that the date value in the input field of type Date is saved and displayed correctly when creating, editing, or submitting a service request. | |
Self Service 3.0 and Digital Experience sites | Picklist/Lookup field tool tip | Ensure that the tool tip displays the entire value of the Lookup/Picklist field type correctly, as expected when the value string is too long. | |
Self Service 3.0 | Rich Text field | Ensure that the sequence of the mapped fields from the email field mapping setting is intact in the created incident's Description field when an incident is created through Email. | |
Remedyforce Console | Activity feed | Ensure that the alignment of the email icon with other option icons is correct on the Activity feed. | |
CMDB | Attachments | Ensure that the attachments are displayed correctly under the Documents section of the instance's details tab when they are added from the BaseElement's classic tab. | |
Remedyforce Administration | Accounts | Ensure that the account gets searched and saved in the Parent Account field of the Accounts administration's details section |