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Configuring Chatter settings

The Chatter settings related to  are provided on the Remedyforce Administration > Chatter page. The following table describes the options on the Chatter page:

Option

Description

Disable Chatter

Select this check box to disable Chatter in Remedyforce.

Success

Best practice
If you disable Chatter in your Salesforce organization and not in Remedyforce, you can get ApexApplication error email messages. We recommend that you disable Chatter in Remedyforce if you have disabled Chatter in your Salesforce organization. For more information, see Enabling-or-disabling-Chatter.

Enable incident Chatter posts

This field is enabled when the Disable Chatter check box is clear. Select this check box to enable creation of Chatter posts when an incident of a particular priority is created by a member of a Chatter group. First select this field, and then assign a Chatter group to a priority. When an incident is created of that priority, a post is posted on the specified Chatter group.

Related Topic

Creating-incidents-by-using-Chatter

 

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Remedyforce 20.25.02