Embedding Self Service components
enables you to embed the Self Service components in Visualforce pages. For example, on your Visualforce page, you want a section that displays the common service requests. Instead of creating a new component, you can use the Self Service Common Requests component with the required parameters in an iframe and embed it at a desired location. In this case, the section renders only a list of common service requests.
You can embed the following Self Service components:
- New Ticket form
- Service Request form
- View Tickets and Requests list
- Approvals list
- Self Service Search
- List view:
- Common Service Requests
- Common Ticket
- Popular Self Help Articles
The following topics are provided:
Sample URLs for embedding Self Service components
The following table lists sample URLs for components based on license type.
Component | Sample URL | |
|---|---|---|
| Platform license users | Portal license users |
New Ticket form | https: //BMCServiceDesk. | <Self Service Site URL>/apex/ |
Service Request form Note: If the Enable preview of service request | https: //BMCServiceDesk. Note: You can get the ID of a request definition on the Remedyforce Administration > Configure Application > Request Definitions page in the Self Service Link field. For example, in the link https://login.salesforce.com?startURL=/apex/bmcsdf__ssredirect?type=sr%26id=a3e280000008wLbAAI, the id is a3e280000008wLbAAI.
| <Self Service Site URL>/apex/ Note: You can get the ID of a request definition on the Remedyforce Administration > Configure Application > Request Definitions page in the Self Service Link field. For example, in the link https://login.salesforce.com?startURL=/apex/bmcsdf__ssredirect?type=sr%26id=a3e280000008wLbAAI, the id is a3e280000008wLbAAI.
|
View Tickets and Requests list | https: //BMCServiceDesk. | <Self Service Site URL>/apex/ |
Approvals list | https: //BMCServiceDesk. | NA |
Self Service Search | https: //BMCServiceDesk. | <Self Service Site URL>/apex/ |
List views You can embed the following list views:
Note: The Search bar (SE) searches the components that are added in the URL. For example, if you have added Common Tickets and Search, when the user searches only results from common tickets are displayed in a new tab. | https: //BMCServiceDesk. Note: As per your requirement, you can specify single or multiple components in the list view. You can use a comma as a separator for multiple list views. | <Self Service Site URL>/apex/ Note: As per your requirement, you can specify single or multiple components in the list view. You can use a comma as a separator for multiple list views. |
To embed Self Service components to create a Visualforce page
You can embed Self Service components on a Visualforce page on the Salesforce.com portal.
- Navigate to Setup > Develop > Pages > New.
In the Visual Markup text field, add an iframe on the Visual force page and set the source of the iframe as the URL of the component that you want to display on your customized page.
For example, to add a list of common service requests to your page, add the following string on your page:
<iframe src="https: //BMCServiceDesk.cs5.visual.force.com/apex/BMCServiceDesk__ssredirect?component=listview&id=SR" style="width: 95%; height: 500px"></iframe> </td>(Optional) To add multiple components to the same page, add multiple URLs with appropriate styling.
For example, to display a custom page with Popular Self Help Articles in one column and Common Service Requests in another column, you must enter the following string in the Visualforce Markup field:
<iframe src="https: //BMCServiceDesk.cs5.visual.force.com/apex/BMCServiceDesk__ssredirect?component=listview&id=KA" style="width: 50%; height: 50%"></iframe> </td>
<iframe src="https: //BMCServiceDesk.cs5.visual.force.com/apex/BMCServiceDesk__ssredirect?component=listview&id=SR" style="width: 50%; height: 50%"></iframe> </td>
- To preview your custom page, click Preview.
The following figure shows how the custom page is displayed:
