Configuring Lightning Web Components

Before you begin

Before configuring Lightning Web Components, make sure that the following is configured: 

Lightning web components supported in Remedyforce

A Remedyforce administrator can add Lightning web components to digital experience sites and Lightning app pages and allow client users to perform the following:

Experience Builder

You can configure Remedyforce Lightning components through the Experience Builder. Third-party components from AppExchange are also available on the builder, so you can configure and customize the digital experience site page as required.

Lightning App Builder

The Remedyforce Lightning components can help you build your own user interface through Lightning App Builder, which is a point-and-click tool that makes it easy to create custom pages on Lightning pages.

To edit Lightning Web Components

For instructions, see:

• Set Up and Manage Experience Cloud Sites

• Lightning App Builder

To configure a Customer Community Plus user

For instructions, see Create Experience Cloud Site Users.

Caveats

The following caveats are applicable for Lightning Web Components:

• When a multiline message is sent or received via Remedyforce Chat, the chat window shows a <BR> tag at the beginning of each new line.
• Lightning Web Components (LWCs) such as Submit Ticket do not support attachments. Files uploaded to LWCs are saved as Salesforce files. LWCs display only Salesforce files.
• Remedyforce lightning web components are not supported in Salesforce Mobile App and Salesforce Lightning Web Runtime.
• For the Service Catalog component, you cannot drag and drop images from your computer to rich text input fields in service requests.

• Instead of displaying the tooltip text, the value of the Header Section field is displayed as a tooltip while submitting a service request. It is a known behavior relevant to the Salesforce platform. For more information, see Salesforce help.

• When you configure components such as Service Catalog and Self Help Articles, consider the following: 
  • A default of 5000 categories or templates are available for configuration in these components. However, administrators can increase the default category limit by creating the LWCDesignAttributeQueryLimit custom setting from Setup > Custom Settings > Remedyforce Settings and set the required value. For more information, see Managing-custom-settings. 
  • If an organization has over 5000 categories, administrators can create a custom setting for the required number of categories to be listed.  
• If you change the label name of a lightning web component, the changed label name is not localized. See the following example:
   

Deprecated components

Though the following components are visible in the Custom Components list in Experience Builder and Lightning App Builder, they are deprecated and should not be used:

Use these Lightning Web Components instead of the deprecated ones: