Supported discovery licenses and features

This topic provides information about several discovery licenses that are available to you and comparison of features among these licenses.

• • Discovery licenses
  • Comparison of license features
  • Where to go from here

The following video (5:09) explains the Remedyforce discovery licenses.

 https://youtu.be/4-VS4e73JSw

Discovery licenses

The Remedyforce Base license enables you to discover devices and collect their operating system, hardware configuration, and software inventory. The initial process to discover devices in your network is the same across all licenses. 

If you want to manage your discovered devices with enhanced capabilities (that is performing direct actions such as Remote Control or operational rules), upgrade your discovery license to one of the following:

• Remedyforce Client Management - Premium
• Remedyforce Client Management - Premium Plus

To perform these enhanced capabilities, you need to install agents on the discovered devices. For more information, see Configuring-Remedyforce-for-upgraded-discovery-licenses.

Comparison of license features

The following table compares features and options provided with different discovery licenses. (Blank cells indicate unsupported features.)

	Remedyforce Base	Remedyforce Client Management - Premium	Remedyforce Client Management - Premium Plus
Options
Number of scanners (agents)	30	Based upon purchased quantity	Based upon purchased quantity
Number of discovered devices (agentless)	50,000	50,000 or purchased quantity (whichever is higher)	50,000 or purchased quantity (whichever is higher)
Features
Import discovered devices	✅️	✅️	✅️
Access to the BMC Client Management Console		✅️	✅️
Search for and link a device to an incident or service request	✅️	✅️	✅️
Inventory Management (Agentless Discovery)	✅️	✅️	✅️
Inventory Management (Agent Discovery)		✅️	✅️
Compliance Management		✅️	✅️
Deployment Management (Software Distribution)			✅️
Patch Management			✅️
CMDB Actions
Show inventory summary	✅️ 1	✅️	✅️
Remote Control	✅️ 2	✅️	✅️
View File System	✅️ 2	✅️	✅️
View Registry	✅️ 2	✅️	✅️
View Windows Events	✅️ 2	✅️	✅️
Process Management	✅️ 2	✅️	✅️
Services	✅️ 2	✅️	✅️
Perform Scan	✅️ 2	✅️	✅️
File Transfer	✅️ 2	✅️	✅️
Check Connection	✅️ 2	✅️	✅️
Reboot	✅️ 2	✅️	✅️
Shut Down	✅️ 2	✅️	✅️
Wake Up (For more information, see Troubleshooting-Remedyforce-CMDB-2-0-issues)		✅️	✅️
Advanced Actions (operational rules are shown in Advanced Actions)		✅️	✅️
Audit Now (For more information, see Troubleshooting-Remedyforce-CMDB-2-0-issues)		✅️	✅️

 ^{1 Information is available only on the Hardware and Software tabs.}

 ^{2 The CMDB action is available only for system administrators on scanners.}

Where to go from here

Goal	Reference section
For Remedyforce - Base Discovery license
Set up agentless discovery	Enabling-and-configuring-agentless-discovery
For Remedyforce Client Management - Premium and Premium Plus licenses
Set up discovery	Enabling-and-configuring-agentless-discovery
Upgrade your discovery license to Premium or Premium Plus	Upgrading-your-discovery-license
Configure Remedyforce for Premium or Premium Plus license	Configuring-Remedyforce-for-upgraded-discovery-licenses
Manage discovered devices	Managing-discovered-devices