Importing users with the Salesforce Platform license from an LDAP server

You can import users into your Salesforce organization by using the Pentaho Data Integration tool. The Pentaho package for importing users with the Salesforce Platform license from an LDAP server is available on the BMC Communities website. For information about how users are imported into your Salesforce organization, see Overview-of-how-users-are-imported-from-LDAP-servers.

The following topics provide information about importing users with the Salesforce Platform license from an LDAP server into your Salesforce organization:

Note

For information about the LDAP versions that BMC Remedyforce supports, see Supported-browsers-mobile-devices-and-integrations.

Before you begin

Before you can import users from an LDAP server, you must perform the following tasks:

Install Java Runtime Environment (JRE).
Download the Pentaho Data Integration tool.
If the Require TLS 1.1 or higher for HTTPS connections Salesforce critical update is enabled in your organization, you must use version 6.1 or later of the Pentaho Data Integration tool.

Register at the BMC Communities website.
If you have enabled the setting to access your Salesforce organization from limited IP addresses, ensure that you have the security token to log on to your Salesforce organization.
For more information about the security token, see Salesforce Help.
Download the Pentaho package from the BMC Communities website (https://community.bmc.com/s/news/aA33n000000TPBHCA4/importing-bmc-helix-remedyforce-configuration-data-from-another-salesforce-org).
For information about the KJB (job) and KTR (transformation) files that are included in the Pentaho package, see KJB and KTR files for importing users from an LDAP server.

To import users with Salesforce Platform License from an LDAP server

Important

If you have enabled the setting to access your Salesforce organization from limited IP addresses, you must append the security token to your Salesforce organization password.

For example, if the password for your Salesforce organization is mypassword and your security token is XXXXXXXXX, specify mypasswordXXXXXXXXX in the Password fields.

To launch the Pentaho Data Integration tool, perform the following actions:
1. Navigate to the location where you downloaded and unzipped the Pentaho Data Integration tool.
2. Navigate to the data-integration folder and double-click the Spoon.bat file.
In Pentaho Spoon, select File > Open, navigate to the folder where you downloaded the Pentaho packages, and open the TransferLDAPInfo.kjb file.
On the TransferLDAPInfo tab, in the Transfer Lookup Excel Export step (transformation), provide your Salesforce organization access details.
Click here to see the detailed steps.
1. Right-click the Transfer LookUp Excel Export step, and select Open referenced object > Transformation.
2. On the LookUp Excel Export tab, double-click one of the following steps:
  Salesforce Input[For Profile]
  Salesforce Input[From Account]
  Salesforce Input[From UserRole]
  Salesforce Input[For User Account Link]
3. In the Salesforce Input window, enter your Salesforce organization user name and password.
4. (Optional) To verify the connection, click Test connection and then click OK.
5. To save your changes and close the Salesforce Input window, click OK.
6. Repeat step 3b to step 3e for the other steps listed in step 3b.
Note
BMC recommends that you do not change the default API version in the Salesforce Webservice URL.
Click the TransferLDAPInfo tab.
In the Update client user import table with LDAP user information step (transformation), provide your LDAP server and Salesforce organization access details and, if required, customize the Pentaho package.

Click here to see the detailed steps.
To save the KTR and KJB files, click Save .
In the TransferLDAPInfo.kjb file, click Run this job .
Perform one of the following actions based on the Pentaho version that you are using:
Pentaho version
Action
6.1
In the Run Options window, click Run.
5.4
In the Execute a job window, click Launch.
Transformation status is depicted by using the following icons:
- — Complete
- — Running
- — Unsuccessful
(Optional) To view logs, in the Execution results section, click the Logging tab.
All errors are displayed in red.

Pentaho version	Action
6.1	In the Run Options window, click Run.
5.4	In the Execute a job window, click Launch.

To schedule jobs to import data

On the BMC Communities website, the Pentaho packages for importing data from external data sources into BMC Remedyforce page contain a SchedulingFiles folder. This folder contains a sample batch file that you can use as a base to create your batch files for scheduling data import. For more information about scheduling a job, see http://wiki.Pentaho.com/display/EAI/Kitchen+User+Documentation.

Note

To understand the job scheduling process, refer to the following procedure. This procedure is an example to be used as a reference for all other packages.

To schedule the Remedyforce LDAP Pentaho package to import users, perform the following steps:

(For all other required packages, perform these steps by using the respective batch files.)

Navigate to the Remedyforce Package folder.
Rename your extracted package folder to SchedulingFiles.
Open the folder where you have installed the Pentaho Data Integration tool and minimize this folder.
Open the SchedulingFiles folder.
The folder contains two .bat files.
To create a copy of the batch file, copy SchedulingTransferLDAPInfo.bat file and paste it in the same folder.
Right-click the SchedulingTransferLDAPInfo.bat file and click Edit.
The SchedulingTransferLDAPInfo.bat notepad opens.
Minimize the notepad and open the Pentaho data-integration folder as mentioned in Step 3.
Copy the data-integration folder address and navigate to the notepad as mentioned in Step 6.
The following figure shows an example of the updated SchedulingTransferLDAPInfo.bat file.
Before the first line of the notepad, type cd and paste the copied data-integration folder address . (Make sure to add a space betweeen cd and the folder address).
Paste the data-integration folder address in the Kettle Home folder address and remove the double quotes ("").
Paste the data-integration folder address in the kitchen.bat file address by replacing only the part before \kitchen.bat.
Navigate to the Remedyforce Package folder and copy the address for TransferLDAPInfo.kjb.
Paste the TransferLDAPInfo.kjb address in between \kitchen.bat /file: and /level:Detailed. Remove the double quotes ("") and any additional spaces between the address.
Save the notepad.

To prepare for scheduling

Open the Command Prompt as an administrator.
Type cd and then paste the SchedulingFiles folder address with a space in between the two.
Copy and paste the .bat file name (SchedulingTransferLDAPInfo.bat).
The job starts running.

To schedule the job

Go to Start > Control Panel > Administrative Tools > Task Scheduler.
In the Actions section, click Create Task.
In the General tab, enter the name and description.
Select the Run with highest privileges check box, and click OK.
On the Triggers tab, click New, select the appropriate option for starting the task, and click OK.
For example, you can select Daily or When the computer starts as the option for starting the task.
On the Actions tab, click New.
Click Browse, select SchedulingTransferLDAPInfo.bat, and click OK.

KJB and KTR files for importing users from an LDAP server

In Pentaho, metadata is stored in XML format in the file system as KTR (transformations) or KJB files (jobs). The Pentaho package includes the TransferLDAPInfo.kjb file (job file) for importing users from an LDAP server. The job (KJB) file contains a series of transformations that run in a sequence. Each transformation maps to a KTR file that is available, along with the KJB file, in the Pentaho package.

The following table provides information about the KTR files and the corresponding transformations that the KJB file contains:

The following table provides information about the steps that are included in the TransferLDAPInfo.ktr file (Update client user import table with LDAP user information transformation). The Pentaho package runs these steps to import users from the LDAP server into your Salesforce organization. You can view these steps only when you open the KTR file in the Pentaho Data Integration tool.

The KTR file also contains mapping of the fields in the LDAP server to the fields in the User table. For more information about mapping, see Overview-of-how-users-are-imported-from-LDAP-servers.

Troubleshooting

The following table describes the troubleshooting tips that you can use to resolve common issues that you might face when importing data.