Configuring Out of Office status

If a user is not available or out of office, you can set up the Out of Office status of the user. This status is shown in the Select From Staff window when any user is assigning an incident, broadcast, task, change request, problem, or release to a staff member, suggested expert, or member of the logged on profile.

To set the Out of Office status

1. Click the Remedyforce Administration tab.
2. On the Home page, click the Manage Users tile, and from the menu select Add and Edit User.
3. Click the name of the user whose status you want to set.
4. In the BMC Remedyforce section, click Edit.
5. Select the Out of Office check box.
   
   If the Out of Office check box is not visible on the Users page, add it to the User page layout. For instructions, see To add the Out of Office check box to the Users page.
6. Click Save.

To add the Out of Office check box to the Users page

If you do not find the Out of Office check box on the Users page, perform the following steps:

1. Navigate to the required path: 
   • For Salesforce Classic, go to Setup > Build > Customize > Users > Page Layouts.
   • For Salesforce Lightning, go to Setup > Object Manager > User > User Page Layouts.
2. Add the Out of Office field to the BMC Remedyforce section in the page layout.
3. Click Save.