Changing the change request owner

By default, a change request record is assigned to the user who creates it. After saving the record, one can change the change request owner from the Assignment Details section of the record form or the list view.

To change the owner of a single change request

1. Click the Remedyforce Console tab.
2. From the View menu, select Change Requests.
   

3. From the list of change requests, select the record that you want to assign to another user or queue.You can also select a record in the list view, and click Change Owner. For more information about using this option, see To change owners of multiple change requests.

   Tip

   Based on the setting configured by the system administrator, either the Owner field or Queue and Staff fields are displayed in the Assignment Details section.

4. In the Assignment Details section, perform the appropriate action as listed in the following table:
5. Click Save.

To change owners of multiple change requests

You can assign multiple change requests to a staff member or a queue.

1. Click the Remedyforce Console tab.
2. From the View menu, select Change Requests.
3. From the list of change requests, select check boxes for the change requests that you want to assign to another user or queue.
4. Click Change Owner.
5. In the Change Owner window, select the queue or staff member to whom you want to assign the record.
   

Related topic

Enabling-assignment-of-records-to-both-queues-and-staff-members