Default language.

BMC Helix Remedyforce 20.23.02 sandbox testing guidelines

The BMC Helix Remedyforce 20.23.02 (Summer 23) release contains enhancements and defect fixes to improve the product quality. We recommend that if you choose to self-upgrade, then you must first upgrade and test 20.23.02 in your sandbox organization before pushing this version to your production organization.

This topic provides recommended validations related to the enhancements and defect fixes that are addressed in the BMC Helix Remedyforce 20.23.02 release. Since these guidelines do not cover all customizations or configurations that are specific to your organization, we recommend that you use this topic as a reference for understanding the possible product areas, which are updated. As partners and customers, do not limit your validations to the testing guidelines that are mentioned in this topic. You must also execute your test cases to make sure that all the use cases important to your business continue to work as expected. For more information about the enhancements in this release, see 20-23-02-enhancements-and-patches. 

The following table explains the recommended validations.

Product Area / Feature

Sub Feature

Recommended Validation

Documentation Link

Remedyforce Console

List View Column customization

  • Make sure that the existing column customization set in the List views of Remedyforce Console works as expected.
  • Make sure that updating the column customization set in the List views of Remedyforce Console works as expected.

Remedyforce Console

Services and CI Slider

Make sure that the existing selected values for the CIs and Services are displayed in the Services and CI Slider and updates to these values gets reflected as expected.

Digital Experience Site

Allowing clients to view Configuration Items and Assets

  • Make sure that the newly added View My Assets component is available and can be added to the Digital Experience site.
  • Make sure that the assets linked to the logged in user are displayed as expected.

Digital Experience Site

Service Health

  • Make sure that the newly added Service Health component is available and can be added to the Digital Experience site.
  • Make sure that the services linked to the logged in user are displayed along with its details as expected.

Digital Experience Site

Service requests

Make sure that the Date and Date-Time fields displays the correct date after submitting the service request.

Self Service 3.0


Service requests

Make sure that the values of the fields which are controlled by hidden fields are displayed correctly when the value of the Requested For field is set to Self or changed to any other user.

Self Service 3.0

Service request drafts

Make sure that while submitting service requests, which are saved in the Draft mode, if invalid inputs are provided for these fields having validation rules, the appropriate error message is displayed under the respective fields.

Self Service 3.0

Notes

Make sure that the Notes can be added and updated while submitting or editing tickets and that the same note can be seen in the submitted tickets when they are accessed by using the Activity feed.

Mobile Applications (Analyst and Self Service)

  • Tickets
  • Tasks

Make sure that tickets and tasks can be created and edited from both the mobile applications on all supported devices having the latest operating system versions.