Important
Starting with the Winter'23 release, Salesforce retired workflow rules, but continues to support existing workflows until further notice. You can edit and activate workflows, but you cannot create new ones. Workflows that you activated in older releases continue to work after upgrading to the latest version of BMC Helix Remedyforce. For more information, see Salesforce article
BMC Helix Remedyforce will support workflow rules only as long as Salesforce supports them.
Salesforce recommends using Flow Builder as an alternative to workflows. To work with Flow Builder, see Configuring-flows.
Out of the box workflows are deactivated by default. You must activate the required workflow to use it.
Managing-services-agreements-and-targets
Managing-approvals
Using-the-change-schedule