Configuring user settings
On the User Settings page, the settings that are applicable for all the users of the application are provided, such as settings when you are creating clients by using the Clients page or importing users into BMC Remedyforce.
The settings related to importing clients help you to import clients into your Salesforce.com organization. The people whom your IT staff support and help daily with their questions are considered as clients. These people also are the clients who can use Self Service if you decide to provide Self Service to your customers.
On the User Settings page, you can configure the default settings that are applied to all client records that are imported to the Client User Imports object.
If you change the default settings that are applied to all imported client records, the updated default settings are not applied to existing client records. You must manually edit the client records to reflect the updated default settings.
Example: You have uploaded 20 client records and assigned their default language as English. Now, if you change the default language to Spanish, all new client records, which are uploaded after this change, are assigned the default language as Spanish, but the first 20 client records still have the default language as English. Even if you update the first 20 client records, the updated default language is not assigned to these first 20 client records. You must manually edit these first 20 client records to reflect the updated default language of Spanish.
To configure user settings
- Click the Remedyforce Administration page.
- On the Home page, click the Manage Users tile, and from the menu select User Settings.
- Select the appropriate settings, and click Save.
For more information, see User Settings.
User Settings
The following table provides the settings that are available on the User Settings page:
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