Creating reports
BMC Remedyforce provides a variety of predefined reports to give you quick access to information. You can use the Reports tab to view, create, edit, and export these reports.
- Click the Remedyforce Administration tab.
On the Home page, click the Create Dashboards and Reports tile, and from the menu select Reports & Dashboards (Salesforce).
On the Reports & Dashboards page, click New Report.
The Select Report Type list displays the out-of-the-box reports provided by BMC Helix Remedyforce.
If the Allow Reports check box is selected for custom objects, the report types of those custom objects are displayed in Other Reports in the Select Report Type list. Select a report type and click Create to create a new report.
For more information about creating reports, click the Help for this page link.
The following video (2:34) shows how to create a report that tracks the Last Queue of an incident.
The following video (3:27) shows how to create an action history report in BMC Remedyforce.
The following video (2:44) shows how to create a report to show opened and closed incidents per staff.
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