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Troubleshooting issues related to approval process

The following table lists the issues related to approval process:

Issue

Resolution

Though I granted record access to approvers, they are receiving an error message while granting approval through an email or through Self Service.

  • Access the submitted record after a minute.
  • Check if the Remedyforce Utility Service batch job is running.
  • Record access is granted through a batch job only for incidents, service requests, and tasks.
    To access other record types, contact your administrator.

 

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Remedyforce 20.20.02