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Items that are not upgraded


The following table provides information about items that are not upgraded by the self-upgrade or automatic upgrade process. BMC recommends that you note these exceptions to the upgrade process before you upgrade to the latest version of ​​​​​

Category

Items that are not upgraded

Labels

The following labels are not upgraded:

  • App label in the Force.com App Menu
  • Name of the dashboard folder and the dashboard
  • Name of the reports folder

Email templates

HTML and text email templates for notification workflows.

Note: To prevent overwriting your changes to existing email templates, these items are not upgraded.

Objects

If out-of-the-box system data exists for the following objects and you have updated the data, these objects are not updated:

  • Category
  • Status
  • Action
  • Impact
  • Urgency
  • Priority

During system configuration, these records are skipped.

 

 

 

 

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Remedyforce 20.25.01