Integrating

You have your users in a Lightweight Directory Access Protocol (LDAP) server. To avoid adding users in , import existing users that are stored in the Active Directory server.

Note: If you have client records stored in another application, you can use the Data Loader to perform a bulk import of client records from a CSV file. For more information, see Importing-client-records-by-using-the-Data-Loader.

You have the following data in Microsoft System Center Configuration Manager:

• Computer System
• Operating system
• Processor
• Software servers (LAN Endpoint and IP Endpoint)

You are using  to manage your IT Helpdesk. To avoid adding configuration items again in , import existing data about CIs that is stored in System Center Configuration Manager.

You have BMC Client Management to manage and track assets in your organization. You want to track and manage BMC Client Management assets from  including:

• Link the BMC Client Management devices to an incident or service request
• View asset summary of devices
• Perform actions and deploy operational rules on devices
• Start the BMC Client Management Console

After configuring the integration between  and BMC Client Management, you can import CIs from BMC Client Management into  by using the Pentaho Data Integration tool.

You are using Dell KACE to manage desktops, laptops, and servers. You want to enable staff members to work with the Dell KACE console in  and enable them to view the asset summary of the Dell KACE devices.

After configuring the integration between  and Dell KACE, you can can import CIs from Dell KACE into BMC Remedyforce CMDB by using the Pentaho Data Integration tool.

You have BMC TrueSight Operations Management (before version 10.0, BMC TrueSight Operations Management was known as BMC ProactiveNet Performance Management) to identify if there is a problem (or impending problem) with an application or service before a customer reports the issue.

BMC TrueSight Operations Management generates an event that you can send as an email message to . These incidents can be worked upon by the assigned staff members.

In your organization, some members are attending customer calls. They must enter all the customer calls into  as incidents. You want to show existing incidents for the calling customer or open a new incident if no incident is reported for the calling customer.

You want to call external web services on certain events that occur in . For example, you have all employee information in an LDAP server. To unlock the password of an employee, either you can unlock the password manually or configure a web service in  for such tasks.