Managing custom settings

508 Compliance, Keyboard Shortcuts

Deactivate Keyboard Shortcuts

supports keyboard shortcuts for performing a few common actions in Self Service and on the Remedyforce Console, Incident Console, and Task Console tabs. Based on your requirement, you can deactivate these keyboard shortcuts. If you deactivate this setting, keyboard shortcuts are disabled for these tabs. To deactivate the keyboard shortcuts, you must create a custom setting Deactivate Keyboard Shortcuts and set the value as True.

Approvals

ShowExternalUsersAsApprover

For Self Service 3.0 and Experience Cloud sites, users can add external users as approvers. 

Navigate to Remedyforce Admin > Application > Settings > Custom Settings, and create the custom setting ShowExternalUsersAsApprover with true value. External users will now be displayed in the lookup field.

BMC FootPrints Asset Core

AC_IsRestVersion

Set the value of this setting to False if you are configuring the integration with BMC FootPrints Asset Core 11.6 or you do not want to use the REST web API in version 11.7 or later.

TRUE

BMC Server Automation

Change Request Email Listener Template

When you integrate Remedyforce with BMC Server Automation, you can automate the process to create a change request in Remedyforce. To do so, you create an email listener by selecting the ChangeRequestEmailListener Apex class. Then you create a template with the required field values and category as BSA Notification. To automate creation of a change request from this template, configure the template name as value of this custom setting.

Change Management

showCollisionsPopupAutomatically

This custom setting enables showing a popup message for a change request, if the time frame for change request to be carried out collides with that of the other change request.

Yes

Change Schedule

ChangeSchedule_TooltipsFields

You can configure the fields that you show in the tooltip of the Change Schedule for change requests, tasks, and releases. By default, you can show a maximum of 20 fields in the tooltip. To configure more or less number of fields to be displayed in the tooltip, configure the number of fields as the value of this custom setting.

Note: Although you can enter any numeric value in the setting, only a maximum of 50 fields can be shown in the tooltip.

20

Chatter

ChatterSettingsController.PCG_FeatureENABLED

This field is enabled when the Disable Chatter check box is unchecked. Select this check box to enable creation of Chatter posts when an incident of a particular priority is created by a member of a Chatter group. Select this field, and then assign a Chatter group to a priority. When an incident is created with that priority, a post is posted on the specified Chatter group.

Yes

Chatter

DISABLE REMEDYFORCE CHATTER

No

Yes

CTI Adaptor

CTI Caller Parameter

By default, when you integrate  with Open CTI Adapter, the adapter sends the caller phone number as a URL parameter called ANI to BMCServiceDesk__CTI Page. If the adapter is sending the caller phone number in any other URL parameter, configure the parameter in this custom setting.

Demo Data

IsDemoDataAvailable

Yes

Experience Cloud Sites

LWCDesignAttributeQueryLimit

When you configure a component on the Experience Cloud Sites builder or Lightning App builder, a default of 5000 categories are available for configuration in these components.

However, the administrator can increase the default category limit by creating the LWCDesignAttributeQueryLimit custom setting and setting the required value. 

5000

Yes

General (Internal Use)

AppLastRuntime

Do not update the value of this custom setting.

Yes

No

General (Internal Use)

OOTBDataInstallationRunning

Do not update the value of this custom setting.

Yes

General (Internal Use)

ChatAvailableTimeDiff

For internal use, please do not modify. 

Yes

General (Internal Use)

EnableLargeVolumnData

For internal use, please do not modify. 

Yes

General (Internal Use)

propCommitErrorToDatabase

For internal use, please do not modify. 

Yes

General (Internal Use)

propEnableLogging

For internal use, please do not modify.  

Yes

General (Internal Use)

propRemedyForceFinestLogging

For internal use, please do not modify. 

Yes

General (Internal Use)

propRequestDefinitionForDebugging

For internal use, please do not modify. 

Yes

General (Internal Use)

trialDataLoadLastRunTime

For internal use, please do not modify. 

Yes

General (Internal Use)

trialDataLoadRunning

For internal use, please do not modify. 

Yes

General (Internal Use)

propPostWinter13Install

This setting is used to determine if the version of  in your organization is a later version after Winter 13. Based on the version, different context-help files open in the Salesforce page layouts of . Do not update the value of this custom setting.

Yes

General

MyDomainUrl

If you have enabled My Domain URL on your organization, use this custom setting to enter the domain url.
To add My Domain URL in  custom settings, perform the following steps:

1. Navigate to the required path and copy the My Domain URL.
   • For Salesforce Classic, go to Setup > Administer > Domain Management > My Domain.
   • For Salesforce Lightning, go to Setup > Settings > Company Settings > My Domain.
      
2. Then, navigate to the required path:
   • For Salesforce Classic, go to Setup > Build > Develop > Custom Settings.
   • For Salesforce Lightning, go to Setup > Platform Tools > Custom Code > Custom Settings.
3. Click Manage for Remedyforce Settings.
4. Click New and enter the name as MyDomainUrl.
5. Paste the My Domain URL in the Value field.
6. Click Save.

Note: You must add prefix https:// to the URL. For example, https://mydomain.my.salesforce.com.

General

isSandbox

Yes

General

StopEmailConversationFailureAlert

This setting is an option to opt out of the email processing error.

If the Administrator creates this setting and sets its value to True, the client user mentioned in the setting User to receive email processing error notifications (Remedyforce Administration > Configure Email > Incident - Email ) will not receive the exception email.

Note that, when the user opts for this setting, only the syntax error emails will not be sent.

-

Yes

Help Document

wikiHelpUrl

This custom setting contains the fixed part of the URL that opens the context-sensitive help from the application. More parameters are added to the fixed URL dynamically to open the page that contains information about the application page that you have opened. For uninterrupted access to context-sensitive help feature, ensure that you do not change this custom setting.

KPI

IncidentResolutionStatus

This setting specifies the resolution statuses that are used for KPI calculation. Each status value must be semicolon separated as shown in the following example:Auflösung;Achieved;Done;

Yes

KPI

IncidentFCRDuration

This setting specifies the time difference between Closed Date and Opened Date that should be taken into account while calculating KPI for FCR. The time is assigned in minutes.

For example, if you want to set the time as 2 hours, you should assign the value 120 to the setting IncidentFCRDuration.

Yes

NA

Category Optional on Visualforce Forms

This custom setting is not valid for the Remedyforce Console.

NA

Category Visible on Visualforce Forms

This custom setting is not valid for the Remedyforce Console.

Quick View

AllowDashboardReset

By default, staff members can use the Apply Default Dashboard to My Dashboard option to set the default dashboard as their dashboard.
To remove this option, configure the value of the custom setting as False.

TRUE

Quick View

QuicKView Page  Size

To update the number of records shown in a QuickView. The valid range is between 10 to 200. If you enter an invalid value, 50 is used in the value field.

Remedyforce Console

HandleEmailDuplicateNameInlineImages

When viewing an email from Activity Feed or SmartView, the first inline image appears multiple times in the email body. The remaining inline images do not appear. However, on the record details form, you can see that different images are listed in the Notes & Attachments section.

This issue occurs if a sender pastes multiple images in the email body while sending or responding to an email from a browser based email application. 

To resolve this error, navigate to Setup > Custom Settings > Remedyforce Settings and create HandleEmailDuplicateNameInlineImages.

Set the value to true.

Note: Create this setting only when the inline image duplication error occurs.

FALSE

Yes

No

Remedyforce Console

EnableAsyncCloseForBrdLinkedIncs

You might receive the following error while closing a broadcast that has more than 100 incidents linked to it:

Apex CPU Time limit exceeded

To resolve this error, navigate to Setup > Custom Settings > Remedyforce Settings and create EnableAsyncCloseForBrdLinkedIncs.

Set the value to 10.

Yes

No

Remedyforce Console

BatchSizeForUpdatingRelatedRecord

You might receive the following error while closing a problem that has more than 100 incidents linked to it:

Apex CPU Time limit exceeded

To resolve this error, navigate to Setup > Custom Settings > Remedyforce Settings and create BatchSizeForUpdatingRelatedRecord. 

Set the value to 10.

Yes

No

Remedyforce CMDB

CMDBLocked

Remedyforce Console

Console_ValidateAllFieldsOnSave

Before you save any record from Remedyforce Console, a check is added to verify if the same record is modified by any other user or workflow. If the value for this setting is set to True, before you save any record from console, value of all fields present in form is checked against database values and the error message is displayed in case of discrepancy. If value for this setting is set to False, then only the template field value is checked against database values to display the error message.

Remedyforce CMDB

NormalizationBatchSize

By default, 100 records are normalized in a batch. To reduce the batch size of the normalization job, configure the number of records as value of the custom setting.

Remedyforce CMDB

CMDB_Migration_MaxErrorRecords

By default, when you are migrating data from CMDB 1.0 to CMDB 2.0, 1000 errors are ignored. To update the number of records that have errors and are ignored, create this custom setting and specify the designated value.

1000

Remedyforce CMDB

CMDBMigrateBatchSize

By default, when you are migrating records from CMDB 1.0 to CMDB 2.0, 3000 records are migrated in a batch. To change the number of records migrated to CMDB 2.0 in a batch, create this setting and specify the designated value.

3000

Remedyforce CMDB

CMDBCleanupBatchSize

By default, when you are upgrading from CMDB 1.0 to CMDB 2.0, 1000 records in CMDB 1.0 are cleaned in a batch. To update the batch size, create this custom setting  and specify the designated value.

1000

Remedyforce CMDB

Cleanup_MaxErrorRecords

By default, when you are upgrading from CMDB 1.0 to CMDB 2.0, while cleaning records in CMDB 1.0, 1000 errors are ignored. To update the number of errors to be ignored while cleaning the CMDB 1.0 data, create this setting and specify the designated value.

1000

Remedyforce CMDB

Staging_SkipInstanceIDSuffix

By default, while importing records to CMDB, the Instance ID field value is appended to the value of the Instance Name field. To not append the Instance ID field value to the Instance Name field value, create this custom setting and configure the value as False.

TRUE

Remedyforce CMDB

LastRelationshipCountUpdateBatchRun

If the Configuration Items with Relationships report are not working properly, create this custom setting and set the value of the setting as blank. You can access this custom setting through LMA only.

Remedyforce CMDB

CMDB_ReconcileMarkAsDeleted

If the reconciliation process is ongoing and an update on at least one record occurs during an import, a temporary record is created and removed.
By default, records marked as deleted are considered in reconciliation. To exclude these records from reconciliation, update the value of this setting to False.

Remedyforce Administration

HonourUserSegregationOnClientForm

If the value of this setting is set to True, it honours the edit permissions of the user on the client form. 

Remedyforce Console

HideSRDHiddenInputsInConsole

Service request input fields that are marked as hidden are displayed in read-only mode on a submitted service request form in Remedyforce Console.

If you do not want hidden fields to be displayed on the service request details page in Remedyforce Console, make sure that you create this custom setting and set its value to true.

Remedyforce Workspace

EnforceUserObjSecurityInRFClientForm

Staff members can view, create, and edit client records from the Remedyforce Workspaces tab. To restrict staff members from creating and editing client records, you must change the default value of the custom setting Enforce User object Security in clients form and set the value as True.

Remedyforce Console

SegregatedServiceRequestViewPrefix

Starting with Spring 15, you can see Service Requests as a separate module in the Remedyforce Console tab. The incident and service request records are stored in the Incident object. In the Remedyforce Console, Incidents and Service Requests are different modules. Therefore, if you create a list view filter for the Incident object, the list view filter is available in the Incidents module only. To show a list view filter in the Service Requests module, add the SR prefix to the filter name.
To configure a different prefix to segregate the filter name, configure the prefix as the value of this custom setting.

Remedyforce Console

ConsoleSuggestionLimitMax

50

No

Remedyforce Console

ConsoleSuggestionLimitMin

The value this custom setting determines the minimum number of smart suggestions shown to a staff member in the Remedyforce Console. If the number of smart suggestions are more than the value of the custom setting, the Show More link is shown. We recommend that you do not increase the value since changing the value of this custom setting may impact performance of Remedyforce Console. 

10

No

Remedyforce CMDB

CMDBMobileListViewFieldLimit

This custom setting defines the maximum number of fields that you can show for a configuration item or asset in the CIs and Assets list view in the Service Desk on Salesforce Mobile App. The maximum number of fields allowed in the mobile app is 10.

10

Remedyforce CMDB

TurnOffQueryOptimizationToOrderByName

If you need to opt-out from the CI lookup optimization in order to use the existing sort functionality on the CI lookups, create this custom setting under RemedyforceSettings__c and set its value to True.

For more information about the CI lookup optimization, see Viewing-linking-and-unlinking-CIs-from-a-record.

Yes

No

Remedyforce Administration

UseIncidentOpenDateforTargetDate

This custom setting enables users to recalculate due date of an incident, task, or problem based on the date it was opened. If the value of custom setting is False, due date is recalculated based on the current date.

TRUE

Yes

Remedyforce CMDB

CMDBListViewLimit

This setting controls the number of columns that you want to allow in the Remedyforce CMDB list view. On the Remedyforce Administration > Configure CMDB 2.0 > CMDB List View Customization page, if you would select number of fields more than the value of the custom setting, an error is displayed.

25

Remedyforce CMDB

LDV_CILinkingQuery

This setting does not exist OOTB. You have to create this setting and set its value to TRUE. 

When this setting is set to TRUE, the popup window containing the list of CIs will load quickly if there are more than 10,00,000 CI records.

Note: Create this setting only when you get the "Time limit exceeded. Your request exceeded the time limit for processing" error.

Remedyforce CMDB

ReconOverwriteWithDefaultValues

This setting does not exist OOTB. You have to create this setting and set its value to TRUE.

When you set the value of this setting to TRUE and reconcile a record, the incoming default values will override the existing values for that record.

Yes

Remedyforce Console

AllowGlobalSearchInConsole

This setting enables users to use the option to search within the filtered view. To disable this for the users, update the value of the custom setting as False.

TRUE

Remedyforce Administration

SendEmailNotificationActiveUsers

When new clients are created or imported in , an email message is sent to clients with a link to generate password. To not send an email message to clients, configure the value of the custom setting as False.

TRUE

Yes

Remedyforce Console

Console_LayoutAccessValidation

When the setting Enable Layout Type validation for record access is enabled and user tries to open a record that has a layout type not assigned to the user's profile, Remedyforce Console shows the following behaviour: The record does not open and the user gets the error You do not have access to the layout type of this record.

Yes

RightAnswers

RightAnswers URL

To view RightAnswers knowledge articles in , configure the URL of the RightAnswers in the value field of the setting.

Remedyforce Administration

EnableDataIntegrityReportEmail

With this custom setting, you can enable or disable the Data Integrity report emails that are sent when Remedyforce Utility Service runs a scan job.

Remedyforce Console

DisableAttachmentsInConsoleList 

With this custom setting, you can opt out of the Attachment feature.

Whenever an attachments gets added or deleted, the HasAttachments field gets updated because of which you start getting prompts to reload forms in Remedyforce Console.

If you do not want these prompts, create this setting and set it to true to opt out of the Attachment feature.

Yes

Remedyforce Console

ConsoleTextareaVisibleLines

You can now modify the height of the Text Area and the Long Text Area fields for all the Remedyforce Console forms. Perform the following steps given below to modify the height for these fields using this custom setting:

1. Navigate to the required path:
   • For Salesforce Classic, go to Setup > Build > Develop > Custom Settings.
   • For Salesforce Lightning, go to Setup > Platform Tools > Custom Code > Custom Settings.
2. Click Manage for Remedyforce Settings.
3. Click New.
4. Enter the following values for the fields: For the Name field, enter ConsoleTextareaVisibleLines. For the Value field, enter the number of lines to be displayed. For example, enter 3.
5. Click Save.

Yes

Remedyforce Utility

UtilitySchedulerInterval

When you install , a utility runs once everyday to identify active templates, suggested owners, SLAs, and request definitions in your organization that reference data in other objects that has been deleted, modified, or marked as inactive. To update the time interval in which the utility must run, configure the value (in days) in the custom setting.

1

Service Level Agreement

MilestoneBatchJobSize

By default, 500 milestone records are processed. To change this value, you can configure this setting.

Salesforce Knowledge

SF Knowledge Multi Language

By default, clients can search Salesforce knowledge articles in the language configured for them. To enable clients to search Salesforce knowledge articles in multiple languages, update the value of the setting to True.

FALSE

Self Service

Allow submit ticket from Superbox

By default, in the Self Service on Salesforce Mobile App, the Superbox is displayed on the Home screen if client enters keywords in places like the box, the tickets, service requests, and knowledge articles that match the keywords. If clients want, they can click Submit Ticket and a ticket is created with the keywords in the Superbox.
To remove the option to submit a ticket when a client enters some data in the Superbox, configure the value of the custom setting as False.

TRUE

Self Service

propShowOthersIncident_in_SelfService

By default, in the Self Service on the Salesforce Mobile App, View Filter shows a filter to show tickets submitted by the user. To enable the View Filter to show tickets submitted by Others (Self/Others) on the Tickets and Request list view screen, configure the value of the custom setting as True.

FALSE

Salesforce Mobile

SF1SS_Hide_SuperBox

By default, on the Home screen of the Self Service on Salesforce mobile app, the Superbox is displayed. To hide the Superbox on the Home screen, create this custom setting and configure its value as True.

FALSE

Self Service

NonSharableLicenseKeys

By default, users having license types such as Salesforce, Salesforce Platform, and so on are shown in the list of users on behalf of whom another user can submit a ticket in Self Service.
To not show users of any license in the On Behalf Of window, add that license to this custom setting value.

Service Level Agreement

Performance_Milestone

If any SLA related apex job fails and you see the following error, then create this setting and set its value to TRUE.

"Too many SOQL queries: 201"

Service Level Agreement

UsePausedDurationforElapsedTime

If the value of this setting is True, paused duration of cancelled service target is used for elapsed time calculations of the new service target. If the value of this setting is False, paused duration of cancelled service target is not used for elapsed time calculations of new service target.

Yes

Self Service

Max Records to Show for SS Approval

If there are more than 10,000 approvals for a user and the user tries to navigate to the Manage Approvals tab in Self Service 3.0, the application displays an error.

1. Navigate to the required path:
   • For Salesforce Classic, go to Setup > Build > Develop > Custom Settings.
   • For Salesforce Lightning, go to Setup > Platform Tools > Custom Code > Custom Settings.
2. Click Manage for Remedyforce Settings.

A new setting, Max Records to Show for SS Approval, is added under Remedyforce Settings with a default value as 2000. The setting displays a maximum of 2000 approvals in the approval list.

Service Request Management

EnableEditSR

If you have combined Incidents/Service Requests view in the Remedyforce Console and you want to enable the Edit option for a submitted service request, configure the value of this custom setting to True.
The Edit button is displayed on Request Detail page toolbar. Note that the Edit button will be available to all users, irrespective of their profiles.

FALSE

Service Request Management

propOldSRFieldMappingOrder

In a service request, the mapped tasks and change requests are not in the same order as set in the mapping grid of request definitions, even if the custom setting propOldSRFieldMappingOrder or Enable_SRDInputDisplayOrderForMapping is set to True.

Self Service

DisableReturnToSalesforce

In Self Service 3.0, if the value for DisableReturnToSalesforce is set to False, you will see the Return to Salesforce option under the Profile Name drop-down menu.
If the value for DisableReturnToSalesforce is set to True, you will not see the Return to Salesforce option under the Profile Name drop-down menu.
However, the default value is set to False. 

Service Request Management

Enable_SRDInputDisplayOrderForMapping

In service request, the mapped tasks and change requests appear in the same order as set in the mapping grid of request definitions if the custom setting propOldSRFieldMappingOrder or Enable_SRDInputDisplayOrderForMapping is set to True.

Self Service

SSExportToCsvBatchSize

Once you click Export to CSV button, records will be retrieved in batches of size 500.
This batch size will be configurable via custom setting, we will be creating a record named SSExportToCsvBatchSize in Remedyforce Settings with value having the batch size. Records returned will be stored in a Javascript array.

Self Service

SmartResultMinMatchCount

Specifies the minimum number of records that Superbox search should return while matching the exact string. If the number of records are less than the specified count, the search is made for split strings.

Self Service

showStageProgressionInSelfService

Stage progression values that include Opened, Acknowledged, In Progress, and Closed are mapped to custom labels. These stage progression custom labels are prefixed with StageProgression_.

Self Service

SSSmartSuggestionsLimitMax

The value this custom setting determines the maximum number of smart suggestions are shown to a client in Self Service.

15

No

Self Service

SS_ShowListViewForCategory

The Category lookup field in Self Service 3.0 displays tree view by default. However, you can use custom settings to switch to list view using the steps given below:

1. Navigate to the required path:
   • For Salesforce Classic, go to Setup > Build > Develop > Custom Settings.
   • For Salesforce Lightning, go to Setup > Platform Tools > Custom Code > Custom Settings.
2. Click Manage for Remedyforce Settings.
3. If the setting SS_ShowListViewForCategory does not exist, click New to create it.
4. Set the value as True.
5. Click Save. 

Self Service

SSSmartSuggestionsLimitMin

The value this custom setting determines the minimum number of smart suggestions are shown to a client in Self Service. If the number of smart suggestions are more than the value of the custom setting, the Show More link is shown. To set custom auto refresh time add ConsoleListRefreshMinutes custom setting using Remedyforce Administration > Application Settings > Custom Settings.

5

No

Salesforce Knowledge

SSKAWindowWidthPercent 

The width for self help articles is increased to 70% and set as the default value. Administrators can use this custom setting to set the width as required.

-

Yes

No

Smart Practice Data

IsBestPracticesDataAvailable

Yes

Salesforce Mobile

SF1SSMinRecordsToShow

This setting is used to control the number of records displayed in the lookup fields of SF1 and Self Service.

• If this setting is not configured, 50 records are displayed in SF1 and Self Service.
• If this setting is configured, records are shown as per the set value.
• The value mentioned in this setting must be less than the value set in SF1SSMaxRecordsToShow.
• If the value of this setting is greater than SF1SSMaxRecordsToShow, 50 records are shown.
• If SF1SSMinRecordsToShow is not present in your organization or its value is not set, and SF1SSMaxRecordsToShow is present, 50 records are shown by default.
• Exceptions in Self Service 3.0:
  • The value for this setting can be customized in the range of 20 to 200.
  • If the value of this setting is less than 20, 20 records are shown.
  • If the value of this setting is greater than 200, 50 records are shown.

Yes

No

Salesforce Mobile

SF1SSMaxRecordsToShow

This setting is used to control the number of records displayed in the lookup fields of SF1 and Self Service.

• If this setting is not configured, maximum 200 records are shown.
• If this setting is configured, records are shown as per the set value.
• If the value of this setting is greater than 200, 50 records are shown.
• If SF1SSMinRecordsToShow is not present in your organization or its value is not set, and SF1SSMaxRecordsToShow is present, 50 records are shown by default.

 Yes

 No

Self Service

EnableLocaleNumberFormat

To enable the support for different locales for Custom fields and Service Request Inputs in Self Service 3.0.

TRUE

No

Self Service

SSGroupingDurationInMinutes

When administrators enable tracking of Self Service search history, the search text and its search result counts get stored as a record in the Self Service Search History object.

The records created for the text searched within a default interval of two minutes are all grouped as one search group.

This setting helps administrators modify the default grouping time interval. Creating the setting SSGroupingDurationInMinutes under RemedyforceSettings__c and set the required value.

2 minutes

Yes

No

Self Service

SSHideInactiveCategories

While creating a service request in Self service, if this setting does not exist or if it exists and the value for this setting is set to True, inactive categories are not shown in the category catalogue . If the value for this setting is set to False, inactive categories will also be shown in the category catalogue. 

Smart Sync

SmartSyncSRDMigration

You can restrict the import of the Request Definition Configuration data by changing the value of this setting to False.

Task Management

Show inactive Task in Supporting Info

By default only active tasks are shown in the Supporting Information of a record. To show inactive tasks also in the Supporting Information, configure the value of the custom setting as True.

FALSE

Template

AllowReapplyingTemplateValuesonEdit

The expected behavior when you apply a template to an incident record and also select a broadcast in the record, is as follows:
All the template values, except Urgency, are populated in the record when the Replace form field values with template field values check box is selected by the system administrators.

Yes

Template

DailyRecurrenceLimit

The value of this custom setting determines the maximum number of times records can be created from a recurring template in a day if the recurrence of the template is configured daily.

100

Template

MonthlyRecurrenceLimit

The value of this custom setting determines the maximum number of times records can be created from a recurring template in a month if the recurrence of the template is configured monthly.

60

Template

WeeklyRecurrenceLimit

The value of this custom setting determines the maximum number of times records can be created from a recurring template in a week if the recurrence of the template is configured weekly.

53

Template

YearlyRecurrenceLimit

The value of this custom setting determines the maximum number of times records can be created from a recurring template in a year if the recurrence of the template is configured yearly.

10

WebAPI

WebAPISchedulerInterval

To update the time interval, configure the time interval (in minutes) as value of the custom setting.

15