Configuring general Remedyforce CMDB 2.0 settings

Enable IT Asset Management

Select this check box to enable asset management in Remedyforce CMDB 2.0. After enabling asset management, you must perform a few additional actions. For more information, see Enabling-asset-management.

When asset management is enabled, out-of-the-box asset classes are displayed in Remedyforce CMDB. On the Remedyforce CMDB tab, users can view, create, update, and delete instances of the out-of-the-box and custom asset classes based on their access level. In addition, system administrators can perform the following actions:

• Create and manage asset classes
• Enable attribute history tracking for asset classes
• Create models for asset classes

Clear this check box if you do not want to manage assets in Remedyforce CMDB 2.0. However, either asset management or CI management must be enabled in your organization.

Enable Configuration Item (CI) Management

Select this check box to enable configuration item (CI) management in Remedyforce CMDB 2.0. After enabling CI management, you must perform a few additional actions. For more information, see Enabling-CI-management.

CI management is enabled by default. Clear this check box if you do not want to manage CIs in Remedyforce CMDB 2.0. However, either asset management or CI management must be enabled in your organization.

Enable Models

To generate models based on unique values in the Model attribute (data type: Text) in existing CIs and assets, click Generate Model Records.

The model generation process checks the Model attribute values in CIs and assets that were created or updated after the last successful run of this process. Models are generated only for Model attribute values that do not match the Model Name field values in existing model records.

The Model Name, Manufacturer, and CMDB Class fields are populated in the generated models based on values in the corresponding CIs and assets. In addition, the generated models are automatically linked to the corresponding CIs or assets, but only if the Model Name attribute (date type: Lookup) in these instances is not already populated. For information about updating the generated models, see Managing-models.

Notes:

• If the model name and CMDB class in multiple CIs or assets is the same but the manufacturer is different, any one manufacturer is populated in the generated model.
• If the model name in multiple CIs or assets is the same but the CMDB class is different, the model is generated for any one CMDB class. In this case, the generated model is automatically linked to only those CIs or assets that belong to the class for which the model was generated. For the other CIs and assets, you must manually create another model with a different name and apply it to the CIs and assets.  
• The Generate Model Records button is dimmed until the process of generating models has been completed.

Schedule Normalization Rules

Specify the interval at which the normalization rules must be processed and click Start Normalization Process.

To view the errors that are generated during the normalization process, click View Scheduler Exceptions. A maximum of 100 exceptions is displayed.

For more information, see Scheduling-and-running-the-normalization-process.

Configure Asset Birthdate

Select the Asset Status values based on which the Asset Birthdate value is automatically set. The Asset Status values that you select are considered only if users do not manually populate the Asset Birthdate attribute of an asset.
By default, the Received, Discovered, and Deployed values are selected.

Note: The Asset Birthdate attribute is used to automatically calculate the value of the Asset Age attribute. The age of an asset is the difference between the asset birthdate and the current date. The Asset Age attribute is used to generate the Hardware Asset Age By Class report.