Remedy update change request tasks

You can use the Remedy update change request tasks dynamic automation script to update details of the tasks under the change request specified in the step.

Inputs required while creating a step

When you use this automation script at the time of creating a step, specify the following inputs:

• adapter_name: Specify the name of the Remedy Actor Adapter that you configured in BMC Atrium Orchestrator and that is used to connect to BMC Remedy AR System.
• change_request_id: Specify the change request ID of that change request for which you want to update details of the tasks. You can leave this field blank and instead select one or more change requests appearing on the Tickets tab in the step.
• task_name: Specify a name if you want to update the task name details.
• summary: Specify this information to update the short description for the task.
• notes: Specify this information to update a detailed description for the task.
• status: Select one of the following options to update the status details of the task.
  • Staged
  • Assigned
  • Pending
  • Work In Progress
  • Waiting
  • Closed
  • Bypassed
• status_reason: Select one of the status reasons available on the list corresponding to the status that you selected earlier.
• company: Select one of the options available to update the company associated with the task.
• update_actual_start_date: Select one of the following options to update the actual start date details for the change request tasks.
  • Yes
  • No (Default)
• update_actual_end_date: Select one of the following options to update the actual end date details for the change request tasks.
  • Yes
  • No (Default)

Expected results on running this automation script

• When you specify the preceding inputs and actually run the script, the new entries are updated for the task specified.
• Indicates the number of task records updated, if successful.

Associated data retriever scripts

The Remedy update change request tasks automation script uses the following data retriever scripts:

Data retriever scripts

Data retriever script	Description
Remedy customer companies (Dynamic)	This script is used for retrieving list of companies from BMC Remedy AR System. This script can be used while creating or updating a change request in BMC Remedy AR System.  Used in the following automation scripts:  Remedy create change request Remedy create release activity Remedy update change request Remedy update change request tasks Remedy update release Remedy update task
Remedy task status reasons (Static)	This script is used for retrieving data from the Status Reason field for an existing task available on the Task form that is associated to a particular change request. Used in the following automation script:  Remedy update change request tasks
Remedy task statuses (Static)	This script is used for retrieving data from the Status field for an existing task available on the Task form that is associated to a particular change request.  Used in the following automation scripts:  Remedy update change request tasks Remedy update task