Remedy update change request
You can use this dynamic automation script to update details of the specified change request in BMC Remedy AR System by using BMC Release Process Management.
Inputs required while creating a step
When you use this automation script at the time of creating a step, specify the following inputs:
- adapter_name: Specify the name of the Remedy Actor Adapter that you configured in BMC Atrium Orchestrator and that is used to connect to BMC Remedy AR System.
- change_request_id: Specify the change request ID of that change request for which you want to update details.
- summary: Specify this information to update a short description for the change request.
- notes: Specify this information to update a detailed description for the change request.
- class: You can select one of the following options in case you want to specify the class of the change request:
- Emergency
- Expedited
- Latent
- Normal
- No Impact
- Standard
- urgency: Select one of the following options to update the urgency details of the change request:
- 1-Critical
- 2-High
- 3-Medium
- 4-Low
- impact: Select one of the following options to update the impact details of the change request:
- 1-Extensive/Widespread
- 2-Significant/Large
- 3-Moderate/Limited
- 4-Minor/Localized
- company: Select the company to update the company details associated with the change request.
- status: You can select one of the following options to update the status details of the change request:
- Draft
- Request for Authorization
- Request for Change
- Planning In Progress
- Scheduled for Review
- Scheduled for Approval
- Scheduled
- Implementation In Progress
- Pending
- Rejected
- Completed
- Closed
- Cancelled
- scheduled_start_date: Specify the date and time if you want to update the scheduled start date and time for the change request.
- scheduled_end_date: Specify the date and time if you want to update the scheduled end date and time for the change request.
- update_actual_start_date: Select one of the following options to update the actual start date details for the change request.
- Yes
- No (Default)
- update_actual_end_date: Select one of the following options to update the actual end date details for the change request.
- Yes
- No (Default)
Expected results on running this automation script
- When you specify the preceding inputs and actually run the script, the new entries are updated for the change request specified.
- Indicates the number of change request records updated, if successful.
Associated data retriever scripts
The Remedy update change request automation script uses the following data retriever scripts:
Data retriever scripts
Data retriever script | Description |
|---|---|
Remedy change request impacts | This script is used for retrieving data from the Impact field on the Change Console while creating or updating a change request in BMC Remedy AR System.
|
Remedy change request statuses | This script is used for retrieving data from the Status field on the Change Console while creating or updating a change request in BMC Remedy AR System. |
Remedy change request timings | This script is used for retrieving data from the Class field on the Change Console while creating or updating a change request in BMC Remedy AR System.
|
Remedy change request urgencies | This script is used for retrieving data from the Urgency field on the Change Console while creating or updating a change request in BMC Remedy AR System.
|
Remedy customer companies | This script is used for retrieving list of companies from BMC Remedy AR System. This script can be used while creating or updating a change request in BMC Remedy AR System.
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