Installer prerequisites on Windows not met
If you do not set the Terminal Services Configuration options while installing the product on a Microsoft Windows operating system, you might encounter errors.
To set configuration options for Windows installation
On a Windows computer, to enable running the installation wizard through a Terminal Services connection or a remote desktop session, you must turn off certain Terminal Server configuration options that pertain to temporary folders.
- Access the Terminal Services Configuration console by using one of the following methods:
- Select Start > Programs > Administrative Tools > Terminal Services Configuration
- Select Start > Run and type tscc.msc
- Select Server Settings.
- Disable each of the following options by setting each to No:
- Delete temporary folders on exit
- Use temporary folders per session
- Restart the computer.
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