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Installer prerequisites on Windows not met

If you do not set the Terminal Services Configuration options while installing the product on a Microsoft Windows operating system, you might encounter errors as shown in the following figure.

Installation errors

(Click the image to expand it)

InstallError_Msg.gif

To set configuration options for Windows installation

On a Windows computer, to enable running the installation wizard through a Terminal Services connection or a remote desktop session, you must turn off certain Terminal Server configuration options that pertain to temporary folders.

  1. Access the Terminal Services Configuration console by using one of the following methods:
    • Select Start > Programs > Administrative Tools > Terminal Services Configuration
    • Select Start > Run and type tscc.msc
  2. Select Server Settings.
  3. Disable each of the following options by setting each to No:
    • Delete temporary folders on exit
    • Use temporary folders per session
  4. Restart the computer.

 

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BMC Release Process Management 4.6