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Installer prerequisites on Windows not met

Installation of the BMC Release Process Management product on a Microsoft Windows operating system cannot proceed.

On a Windows computer, to enable running the installation wizard through a Terminal Services connection or a remote desktop session, you must turn off certain Terminal Server configuration options that pertain to temporary folders.

To set the required Terminal Server configuration options

  1. Access the Terminal Services Configuration console by using one of the following methods:
    • Select Start > Programs > Administrative Tools > Terminal Services Configuration.
    • Select Start > Run and type tscc.msc.
  2. Select Server Settings.
  3. Disable each of the following options by setting each to No:
    • Delete temporary folders on exit
    • Use temporary folders per session
  4. Restart the computer.

 

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BMC Release Process Management 2.5