Remedy change request issue

If you get the Requester Last name is required and cannot be blank error when using either the Remedy create change request or Remedy update change request script, do the following:

1. In the BMC Release Process Management console, go to Environment > Automation, and then click the appropriate BMC Remedy ITSM Suite script.

2. In the Script body section, after the following lines:
   # notes:
   # name: Notes
   # position: A5:B5
   add:
   # requestor_first_name:
   #   name: Requestor First Name
   #   required: yes
   #   position: A6:B6
   # requestor_last_name:
   #   name: Requestor Last Name
   #   required: yes
   #   position: A7:B7

   Example

   

3. After the following line:
   xml.field(params["notes"], :name => "Detailed Description") unless params["notes"].blank?
   add:
   xml.field(params["requestor_first_name"], :name => "First Name") unless params["requestor_first_name"].blank?
   xml.field(params["requestor_last_name"], :name => "Last Name") unless params["requestor_last_name"].blank?

   Example

   

4. Click Update script.