Remedy create change request

You can use this automation script to create a new change request under a particular release in BMC Remedy AR System by using the BMC Release Process Management (BRPM) interface.

Inputs required while creating a step
When you use this automation script at the time of creating a step, you must specify the following inputs:

• adapter_name: Specify the name of the Remedy Actor Adapter that you configured in BMC Atrium Orchestrator and that is used to connect to BMC Remedy AR System.

  Information

  Best practice

  BMC recommends you to leave this field blank to automatically pick the release that is associated with the step request.

• release_id: This is an optional input that you can use to specify an alternate release ID under which the change request must be created.

• template_id: Select one of the change request templates that is used to specify details required for creating the change request.
• summary: Specify a short description for the change request.
• notes: Use this field to provide a more detailed description of the change request that you want to create.
• class: Select one of the following options for specifying the class while creating the change request:
  • Emergency
  • Expedited
  • Latent
  • Normal
  • No Impact
  • Standard
• urgency: Select one of the following options while specifying the urgency details while creating the change request: 
  • 1-Critical
  • 2-High
  • 3-Medium
  • 4-Low
• impact: Select one of the following options while specifying the impact details while creating the change request:
  • 1-Extensive/Widespread
  • 2-Significant/Large
  • 3-Moderate/Limited
  • 4-Minor/Localized
• company: Select the company for which you want to create the change request.

Expected results on running this automation script

When you specify the preceding inputs and actually run the script, a change request is created in BMC Remedy AR System and a change request ID is created for the same.

Associated data retriever automation scripts

The Remedy create change request automation script uses the following data retriever scripts:

Data retriever scripts

Data retriever script	Description
Remedy change request impacts (Static)	This script is used for retrieving data from the Impact field on the Change Console while creating or updating a change request in BMC Remedy AR System.  Used in the following automation scripts:  Remedy create change request Remedy update change request Remedy update release
Remedy change request templates (Dynamic)	This script is used to retrieve the change request templates from BMC Remedy AR System. Used in the following automation script: Remedy create change request
Remedy change request timings (Static)	This script is used for retrieving data from the Class field on the Change Console while creating or updating a change request in BMC Remedy AR System.  Used in the following automation scripts:  Remedy create change request Remedy update change request
Remedy change request urgencies (Static)	This script is used for retrieving the data from the Urgency field on the Change Console while creating or updating a change request in BMC Remedy AR System.  Used in the following automation scripts:  Remedy create change request Remedy update change request Remedy update release
Remedy customer companies (Dynamic)	This script is used for retrieving list of companies from BMC Remedy AR System. This script can be used while creating or updating a change request in BMC Remedy AR System.  Used in the following automation scripts:  Remedy create change request Remedy create release activity Remedy update change request Remedy update change request tasks Remedy update release Remedy update task