Automation scripts for BMC Remedy IT Service Management Suite

This topic lists default scripts that you can import to perform various functions related to Release Management, Change Management, Task Management, and Release Activity in BMC Remedy Action Request System (BMC Remedy AR System) by using the BMC Release Process Management interface. 

Scripts can be of the following types:

• Local Ruby—Scripts in the Ruby programming language that run on the agent host of the engine that starts the automation step. 
  
• Data Retriever—Scripts in the Ruby programming language  that run on the target servers to obtain the necessary configuration data.

Scripts can be further categorized as:

• Static: These scripts retrieve a default set of static data for certain fields available on the Change Management or Release Management forms of BMC Remedy AR System. If you customize the fields or update the values available for those fields by using BMC Remedy Developer Studio, this data is not captured by the data retriever automation script.
• Dynamic: These scripts retrieve dynamic data for certain fields available on the Change Management or Release Management consoles of BMC Remedy AR System. This means that even If you customize the fields or update values displayed for those fields by using BMC Remedy Developer Studio, this data is captured dynamically by the data retriever automation script.

Local ruby scripts and associated data retriever scripts

The following table provides links to the topics about the local ruby scripts that are available by default with the product. The associated data retriever scripts are described in each of the local ruby script topics.

Local ruby scripts and associated data retriever automation scripts

For more information about Data retriever scripts, see Data-retriever-scripts-for-BMC-Remedy-IT-Service-Management-Suite.