Time to Complete Report

Time to Complete Report displays a candle chart that represents the time to complete for each application requests during a specified time period. When you select any filter, this report is generated automatically for all the applications that you are managing and all the requests created and started for those applications. Each candlestick along the X-axis represents all the requests for a particular application. The height of each candlestick represents the time for request completion, in minutes. You can move your pointer along the candlestick to see the maximum, minimum, and mean (average) time to complete requests.

You can click any candlestick displayed in the chart to view a table of all the completed requests for that application at the bottom of the chart. The table provides the details of the completed request, such as the application it serves, the environment it uses, the associated steps, the user who created the request, the release details, and so on. You can click a row of this table to display the Requests tab, from which you can export the displayed details from the table to a .csv file and save it (click the Export to csv link at the top of the table).

You can save the chart in various formats, such as .png, .jpg, and .pdf.

You can also set filters to view the information for various environments and processes.

The following figure shows a sample Time to Complete Report with the details table and the save options:

Time to Complete Report sample

_{(Click the image to expand it)}

To generate Time to Complete Report

1. On the Reports menu, click Process.
2. Click Time to Complete Report on the right.
   By default, a chart is displayed that shows all the started requests for all the applications that you are managing.

3. Click Open Filters.

   The following table lists all the filter options that you can use to customize your report.

   Filter	Description
   Filter by Date	Set the date range by using the date-picker available with the From and To options and then click Set. You can view data only up to the number of days in the past that is set in the Allowed Range field on the General page. By default, the To field is populated with the current date and the From field is populated with the current date minus the value you enter in the Allowed Range field. If this field is set to 0, there is no restriction on the number of days for which you can view data.
   Application	Click the add link, choose from a list of applications that you are managing, and then click done. To modify your selection, click the edit link under Application, make your changes, and then click done.
   Environment	Click the add link to choose from the list of environments in use by the applications, and then click done. To modify the number of environments that you selected, click the edit link under Environment, and then click done.
   Processes	Under Processes, click the add link, to choose from a list of processes that you might have created and then click done. To modify the number of processes that you selected, click the edit link under Processes, and then click done.

   To clear all the filters that you set, click Clear Filter. 

4. Click Close Filter to collapse the filter panel.

   Warning

   Notes

   • If all the requests for an application finish in exactly the same amount of time, then the minimum, maximum, and mean points are not available on the chart. Also, the data table for these requests does not appear at the bottom of the chart.
   • If your chart has a horizontal scroll bar at the bottom, it might not save correctly. You might need to adjust your screen resolution or reduce the amount of data being captured on the chart.
5. To print the chart or save it in one of various formats, right-click it and select one of the following options as appropriate:
   • Print Chart: Prints the chart
   • Save as JPEG Image: Converts the image and displays the Save button. Click to save the .jpg file.
   • Save as PNG Image: Converts the image and displays the Save button. Click to save the .png file.
   • Save as PDF: Converts the image and displays the Save button. Click to save the .pdf file.