Entity mapping for BMC Remedy IT Service Management Suite

This topic provides entity mappings between BMC Remedy IT Service Management Suite (BMC Remedy ITSM) and BMC Release Process Management. You can compare fields in the BMC Remedy AR System forms and the BMC Release Process Management screen to better visualize how and where the entities are mapped between the products.

When you integrate with BMC Remedy ITSM, you can perform the following functions by using automation scripts while creating a new step:

• Create a change request
• Create a release activity
• Pull a release plan
• Update an activity
• Update a change request
• Update change request tasks
• Update release
• Update release activities
• Update task

The figures in this topic help you understand how the fields that you use in BMC Remedy AR System forms (for performing the listed functions) are mapped with fields on the New Step dialog box in BMC Release Process Management. These figures show you a one-to-one mapping between the BMC Remedy AR System and BMC Release Process Management screens. For example, a field in the BMC Remedy screen marked with the number 1 matches with the field in the BMC Release Process Management screen marked with the same number.

The following figure maps entities for updating a change request.

Entity mapping for Change Management

(Click the image to expand it)

The following figure maps entities for creating a release activity.

Entity mapping for Release Activity

(Click the image to expand it)

The following figure maps entities for updating a release.

Entity mapping for Release Management

(Click the image to expand it)

The following figure maps entities for updating a task.

Entity mapping for Task

(Click the image to expand it)