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Installer prerequisites on Windows not met

If you do not set the Terminal Services Configuration options while installing the product on a Microsoft Windows operating system, you might encounter errors.

To set configuration options for Windows installation

On a Windows computer, to enable running the installation wizard through a Terminal Services connection or a remote desktop session, you must turn off certain Terminal Server configuration options that pertain to temporary folders.

Warning

Note

These configuration options apply to both BMC Release Process Management and 

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  1. Access the Terminal Services Configuration console by using one of the following methods:
    • Go to Start > Programs > Administrative Tools > Terminal Services Configuration.
    • Go to Start > Run, and then type tscc.msc.
  2. Click Server Settings.
  3. Disable each of the following options by setting each to No:
    • Delete temporary folders on exit
    • Use temporary folders per session
  4. Restart the computer.

 

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BMC Release Process Management 5.0.06