Managing services

This topic describes how store administrators can add services, which apply to a hardware profile or any other non-software asset.

Services are published to a user or group because, unlike applications, they do not go through a license assignment process, and they cannot be required or optional for a user or a group. They can only be in a Requested for an Approval state.

To add services to your store

1. From the BMC AppZone Administration Console, click Service.
   The Service Products page appears.
2. Click Add Service Product.
   The Add New Service page appears.
   
3. In the Service Name field, enter the name of the service product.
   
4. In the Sku field, enter the stock-keeping unit number for the product.
   
5. In the Price field, enter the price.
   Free is selected by default, but you can clear the selected Free check box and enter a price.
   
6. Click Upload Logo to browse for a logo file and upload the file.
   BMC recommends that you use an image larger than 150 x 150 pixels, preferably 512 x 512 pixels.
   
7. (Optional) Click Upload image to browse for and upload product images.
   BMC recommends that you provide three to five images that are preferably 800 x 500 pixels.
   
8. In the Description field, enter the description for the service product.
9. (Optional) In the Features and Benefits field, enter a description of the product features and benefits.
   
10. (Optional) In the Support field, enter support details. 
11. From the Categories list, select the required product category or categories. 
12. If your users access your store using BMC MyIT, and you want to tie the product to a specific type of service request that is not generated from the default Request Service service request definition (SRD), you can choose to provide a different SRD in the MyIT SRD Override field. You can choose to enter the SRD by either: 
    • Clicking Enter SRD by ID and entering the ID  
    • Clicking Enter SRD by Name, starting to type the name in the look up field, and selecting the name

1. Click Publish to publish the service to the catalog. 

To publish a service to groups

1. From the BMC AppZone Administration Console, click Service.
   The Service Products page appears.
2. Click Manage Licenses beside the required service.
   
3. Click Publish Product and select Publish to Groups.
   The Publish to Groups page appears.
4. In the groups list, select the required group or groups.
5.  Click Publish.
   The service is automatically assigned with a Requires Approval assignment type.
   

To publish a service to users

1. From the BMC AppZone Administration Console, click Service.
   The Service Product page appears.
2. Click Manage Licenses beside the required service. 
3. Click Publish Product and select Publish to Users.
   The Publish to Users page appears.
4. In the users list, select the required user or users.
5. Click Publish.
   The service is automatically assigned with a Requires Approval assignment type.