FAQs and additional resources

1. Open the store registration online notification email from BMC AppZone to complete your registration.
2. Select the appropriate download link (Desktop link for your PC or Android or iOS Download links for your phone or tablet).
3. Follow the on-screen instructions to download and install the required client onto your device.
4. Click Open to launch the AppZone Client or click Done after the installation is succssful. You will be asked to log on the first time your open BMC AppZone.

You can only install one version of the BMC AppZone Client on your device. If you start the installation again in an attempt to install a second instance, you will only update the existing client.

Users can join a BMC AppZone store by invitation only from their BMC AppZone Store IT Administrator.  For more information, see Inviting-users-to-your-store.

In order to be notified that new versions of existing iOS applications are available, the applications must be properly formatted for interaction with BMC AppZone. See Configuring-an-iOS-application-for-publication for more information.

You can only name your store once, when you are setting up the store for the first time. If you want to rename your store, you will have to disable the current version and create a new store. Please contact pa-appzone_support@bmc.com for assistance.

BMC AppZone requires that APK applications go through a security check. BMC does not peform security checks on IPA files at this time. BMC AppZone uses Mobile Defense security software to scan the application strictly for maliciousness. The following list describes the security check process:

1. The system sends APK files for Security Check as soon as they are uploaded and Draft is saved.
2. Scan results Fail (red) or Pass (green) are received and display on the Application View and Edit pages. While the scan is in progress, the application is in Pending status and this process can take anywhere from a few minutes to 24 hours.
3. The IT Manager can accept the risk (on a failed application) and publish the application, by confirming the Accept Risk configuration message. Also, to avoid the wait time if they are in a rush, the IT Manager can choose to publish the application even for Pending Mobile Defense.

1. Navigate to the logon screen and click Forgot Password.
2. Enter your email address and click Submit.
3. Review the password reset instructions sent to your email.

1. Click My Account at the top right of the landing page.
2. Click AppZone Account Settings.
   The Personal Account Settings page appears.
3. Enter a new email address or create a new password.
4. Click Update to save your changes.

Where to find information previously provided in a guide or manual

The following table describes where you can find information previously provided in release notes.

The BMC Documentation portal gives you the ability to generate PDF exports of multiple pages in a space.  

Creating PDF exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF

1. Click the Export icon in the upper-right. 
2. From the Export menu, select PDF.
3. Follow the prompts for page selection and other options.
4. Click Export.

Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.