Creating service design package
You can link Service Level Agreements (SLAs), Service Level Requirements (SLRs) and Service Packages to a Service Design Package (SDP):
- By creating an item record type for the Service Design Package
- By using the link records feature to link the appropriate related records
Administrators can create a record type called Service Design Package in the Service Portfolio with links to contracts for SLAs, incidents, changes or any other records they wish to link.
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