Administrator permissions
Container Administrator role permissions are assigned for each container to which the role is authorized.
Users with Administrator roles are assigned the Agent role at the system level. At the container level, these roles might be assigned:
- Only those permissions needed to manage their data containers and perform related tasks (such as container Administrators)
- A combination of basic permissions plus limited administrative permissions (such as Agents and Managers)
- All permissions (such as System Administrators)
The default system settings for this role provide the same permissions assigned to the Agent role.
The default container settings for Container Administrators provide the following permissions:
- Have all Agent permissions
- Create, edit, and delete containers (workspaces, knowledge bases, and so on)
- Create, edit, and delete items (tickets, solutions, and so on)
- Create and manage business rules and workflow processes
- Create and manage saved searches and reports
- Customize user access portals, home pages, and other interface components
- View shared and their own (private) reports
If you need to assign additional permissions to a container Administrator role, you might assign the following permissions:
- Can customize user access portals, home pages, and other interface components
- Can add, edit, and delete user accounts.
You can create very specific sets of permissions to accommodate your business processes.
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