System requirements

The following hardware and software requirements must be met before installing FootPrints:

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Support for physical, virtual, and public cloud environments

You can deploy FootPrints on the following environments:

  • Physical servers in a private network
  • Virtual machines in a private network
  • Virtual machines in a public cloud environments (for example, Amazon Web Services (AWS) and Microsoft Azure).

These physical or virtual machines must meet the System Requirements for FootPrints.

For all environments in which FootPrints is deployed, perform the following steps:

  1. Make sure that the FootPrints database is deployed in Microsoft SQL Server. 
    For example, in Microsoft Azure, the SQL Server on Azure Virtual Machine is supported and a Database-as-a-Service offering, for example, Microsoft Azure SQL Database, is not supported.
    For AWS, installing a copy of Microsoft SQL Server on EC2 virtual machines is supported and the Amazon RDS database is not supported.

  2. Make sure that there is uninterrupted network access between the FootPrints server and the complimentary services, for example, Active Directory Integration, email integration, or integration with BMC Client Management.

    Important

    We do not support configuration or maintenance of network lines between public clouds, instances of public clouds, or on-premise data centers. You must configure the network before deploying BMC products.

Software requirements

The following software is required:

Server operating systems

The following server operating systems are supported:

Databases

If you are using an existing customer relational database management system (RDBMS), you can install it on any compatible hardware or operating system. The following databases are supported:

Java

FootPrints requires one of the following open source Java JDK:

  • (2021 Release 02) OpenJDK 17
  • (2019 Release 03 to 2021 Release 01) OpenJDK 13
  • (2019 Release 03 to 2021 Release 01) OpenJDK 12
  • (2019 Release 01 and 2019 Release 02) OpenJDK 11

Important

  • (2021 Release 02 or later) FootPrints does not support OpenJDK 12 and OpenJDK 13.
  • (2019 Release 03 or later) FootPrints does not support OpenJDK 11.
  • The default Java installations that are a part of the operating system might not include all the functionality required to run FootPrints.

Web Server (Servlet Container)

The Apache Tomcat is the only supported web server (Servlet Container) that can host the FootPrints application server. For performance considerations, we recommend using a dedicated Tomcat instance. 

The following Apache Tomcat versions are supported:

FootPrints release

Web server version

FootPrints 2021 Release 02 and later

Apache Tomcat Version 8.5.x (64-bit) or Apache Tomcat Version 9.x (64-bit)

FootPrints 2018 Release 03 and later

Apache Tomcat Version 8.5.x (64-bit)

FootPrints 12.1.x and 2018 Release 02

Apache Tomcat Version 7.0.x (64-bit)


Important

  • Download and install the Tomcat version from the Apache Tomcat website. The default Tomcat installations that are a part of the operating system might not include all functionality required to run FootPrints.
  • Other web servers, such as Apache or IIS, can be configured to provide front-end access to the FootPrints Tomcat server instance to allow the setup of more secure deployments where Apache or IIS can run in the DMZ communicating with the FootPrints Tomcat instance running behind a firewall. The current product installation process does not support these types of custom deployments.

Client browsers

The following client browser versions are supported:

Mobile web browsers

The following browser versions are supported for the Mobile module:

Security requirements

The following types of security certificates are supported:

  • DER encoded binary X.509 (.CER)
  • Base-64 encoded X.509 (.CER)

Important

Cryptographic Message Syntax - PKCS #7 Certificates (.P7B) are not currently supported.

Hardware requirements

The hardware recommendations were derived from performance tests in dedicated virtual environments. The values might be different for running FootPrints on physical servers and non-dedicated servers. The following hardware is required:

Servers

The minimum requirements for servers are as follows:

Important

  • In this table, cores refer to the actual number of physical cores on the CPU.
  • The type of CPU used determines the total number of logical processors visible in the operating system.
  • The FootPrints application server is configured by default to use up to 450 database connections. This connection pool setting is externally configurable to allow fine-tuning of the specific operational environment. You must configure the database server accordingly to support at least the same number of connections (sometimes called concurrent sessions) for each FootPrints instance running against the same database server. By increasing the number of connections on the database server, the database host experiences increased CPU, memory, and I/O activity, so make sure that the hosting hardware adequately supports the additional processing load.
  • We recommend that you configure the FootPrints instance to run against a dedicated database server instead of a shared database server, that is, a server with more than one hosted database. If you configure the FootPrints instance to run against a shared database server, it might cause performance issues.
  • When setting the Tomcat JVM maximum memory pool (-Xmx) value, make sure that there is enough physical RAM on the server to accommodate this setting, because all available memory of the server will be used for the maximum memory pool setting. Therefore, if you intend to use a maximum memory pool setting of 8192 or more, the server should have 10–12 GB of RAM if a maximum memory pool setting of 8192 or more is to be used. We recommend 80 percent.

Clients

The desktop which is used to access the FootPrints system must have a minimum screen resolution of 1280x720.

Language support

FootPrints officially supports the following languages:

  • English
  • German
  • French
  • Latin American Spanish
  • Brazilian Portuguese

FootPrints has five built-in language packs and the users can change their language preference at any time. Additionally, FootPrints provides a utility for customers or partners to create new language packs for other languages. The ability to create and upload these language packs is fully supported. However, the contents of these language packs have no official support. Any defects that might arise from the contents of these added language pack that don’t occur with the five official supported languages will be fixed at the discretion of BMC. 

Important

  • There is no official support for any right-to-left languages.
  • Hieroglyph-based languages, such as Japanese or Chinese, or any other language that require the use of double-byte characters are supported only in PostgreSQL installations and not in Microsoft SQL Server installations.

Related topics

Planning

Installing

Upgrading


 

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