2021 Release 01: Patch 1
Enhancement
This product update includes the following enhancement:
Enhancement | Description |
|---|---|
Updates to copying a business rule | The copied business rules are now renamed in the following format: TitleOfOriginalBusinessRule Copy. For more information, see Managing-business-rules. |
Fixes
This patch includes documentation updates for the following defects:
Defect | Description |
|---|---|
Linked tickets for a recurring appointment | Linked tickets for the recurring appointments are created at 12 A.M. and not at the time mentioned in the appointment. For more information, see Managing-appointments |
Check Availability does not display the correct team members | When a team is selected for the assignee field, Check Availability shows all the members of FootPrints calendar. For more information, see Checking-agent-availability |
For the complete list of the defects fixed in this release, see Known-and-corrected-issues.
Downloading the product update
For download instructions, see Downloading-the-installation-files.
Installing the product update
For installation instructions, see Installing.