2020 Release 01
Enhancements
This product update includes the following enhancements:
Enhancement | Description |
|---|---|
Assign records to agents using 'Round Robin' | Round Robin feature automatically assigns a ticket to the next agent added to a team based on which agent was assigned the previous ticket. For more information, see Creating-teams, Editing-teams, and Components-that-are-not-implemented-or-migrated. |
Configure emails with OAuth 2.0 for Microsoft 365 | FootPrints supports configuring emails with OAuth 2.0 for Microsoft 365. For more information, see Configuring-incoming-email-for-your-system and Configuring-email-notification-for-your-system. |
Updates to configuring an address book using LDAP | When you try to connect to an LDAPS server using the IP address of the LDAP server, you might get an error. For more information, see step 5.a of To create an address book using LDAP. |
Updates to the General Data Protection Regulation | You can use SQL scripts to perform search and replace operation across the FootPrints database. For more information, see Addressing-GDPR-data-privacy-requests. |
Microsoft SQL Server 2019 is now supported | FootPrints supports Microsoft SQL Server 2019 database. For more information, see Databases. |
Downloading the product update
For download instructions, see Downloading-the-installation-files.
Installing the product update
For installation instructions, see Installing.