Editing service categories


You can modify the categories that you create for a service portfolio or knowledge base.

Warning

Changing category names

When you change the name of a category, the names of the related Service or Solution items are not changed automatically. You must change them individually.

To edit a service category

  1. Open the service portfolio or knowledge base that you want to modify:
    1. Click the Administration tab.
    2. In the appropriate section, click the name of the service portfolio or knowledge base, or click Manage to open the container Administration page. Then double-click the container.
      The container details page appears. 
  2. In the left pane, click Category Trees.
  3. Select the category tree that you want to modify and click Edit.
  4. Modify the category nodes as needed, using the instructions in Creating-category-trees.
  5. Click Save Definition.
  6. Publish the container to implement your changes:
    1. In the breadcrumb trail, click the Service Portfolio or Knowledge Base link.
    2. Click Save and Publish.
      A confirmation message appears.
    3. Click Yes.
      The Publication Succeeded message appears, showing the number of errors and warnings.

Next steps

Editing-items

Related topics

Configuring-service-categories

Creating-dependent-field-groups

Creating-services

Configuring-service-portfolios

Configuring-knowledge-bases

 

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