Known and corrected issues for version 12.1.00

Address books

9790

Relationship between items can be created multiple times. For more information, see Knowledge Base article: TIA07910.

9150

Linked tickets not displayed when displaying contact info if External Address Book is used. For more information, see Knowledge Base article: TIA07919.

Authentication

10142

Logged out user is automatically logged in again when Web Server authentication is used. For more information, see Knowledge Base article: TIA07936.

Dependencies

10016

Dependency fields are not filled in when requesting services. For more information, see Knowledge Base article: TIA07903.

10063

Dependent fields do not display when parent field is Boolean and contains a Boolean field. For more information, see Knowledge Base article: TIA07905.

10175

"Access Denied" error occurs when attempting to delete ticket linked to linked Asset with Asset Core/BCM integration. For more information, see Knowledge Base article: TIA07922.

Issue Creation

10134

Line breaks in description field not preserved in outgoing email when ticket created via email. For more information, see Knowledge Base article: TIA07927.

10210

Unable to select new Container / Item from Actions menu using Chrome 43. For more information, see Knowledge Base article: TIA07939.

Search

10067

Client exception error occurs when executing Global Search. For more information, see Knowledge Base article: TIA07904.

System Administration

8960

Container cannot be exported if searches or reports contain references to deleted fields. For more information, see Knowledge Base article: TIA07920.

10151

Filtered results of Users do not display in a timely manner with large number of users. For more information, see Knowledge Base article: TIA07921.

10149

Second and subsequent pages of teams not sorted by team name. For more information, see Knowledge Base article: TIA07928.

10205

CI Import task fails if linked contact record in external AB has no email address. For more information, see Knowledge Base article: TIA07934.

Address books

9525

Lost database connection or container publishing allows for partial ticket/record submission. For more information, see Knowledge Base article: TIA07857.

9019

Data Truncation error may occur when configuring LDAP Address Book. For more information, see Knowledge Base article: TIA07863.

Automated Workflow

9637

Selector to choose survey frequency in Business Rule - Send Survey screen not displayed in FootPrints 12.1. For more information, see Knowledge Base article: TIA07732.

9912

Broadcast Message Window for Business Rule is improperly sized. For more information, see Knowledge Base article: TIA07864.

 9146

Workflow Approval process does not start when Dynamic Approvers are used. For more information, see Knowledge Base article: TIA07865. 

BMC Integration

10039

Device Subgroups do not appear when expanded during configuration of import from BCM. For more information, see Knowledge Base article: TIA07876.

CMDB

9977

Error message occurs when attempting to import CI information and linking contacts. For more information, see Knowledge Base article: TIA07873.

9904

CI records not imported when attempting to link contacts if some source records do not have a contact to link. For more information, see Knowledge Base article: TIA07879.

 10019

Contact record linked to CI multiple times upon subsequent imports. For more information, see Knowledge Base article: TIA07900. 

 Email

 9630

Email notification not sent when rule is set on approval state is not sent when there are multiple workflows using the same field. For more information, see Knowledge Base article: TIA07894. 

Form Designer

9688

3rd Level dependent field is not populated when parent field value set via Quick Template. For more information, see Knowledge Base article: TIA07861.

9888

Publishing Error occurs when nodes are added and removed prior to publishing Service Portfolio. For more information, see Knowledge Base article: TIA07862.

Home

10052

Page may appear empty/blank upon login after session time out. For more information, see Knowledge Base article: TIA07880.

Issue Creation

 9783

Tickets submitted by customer via email do not have Created By and Updated By fields populated. For more information, see Knowledge Base article: TIA07891. 

9853 

Issue created via email with international characters in body has poorly formatted Description. For more information, see Knowledge Base article: TIA07893. 

10053

Tickets not imported when attempting to link contacts if some source records do not have a contact to link. For more information, see Knowledge Base article: TIA07881.

Issue Edit

9795

"RuleServiceException : Rule syntax error" error occurs when attempting to save tickets linked to Work Targets with Update Date as Trigger Date in SLT. For more information, see Knowledge Base article: TIA07765.

10041

Unclear mail message received by sender of message attempting to reopen ticket via email. For more information, see Knowledge Base article: TIA07877.

Knowledge Base

9065

HTML tags displayed in Knowledge Base articles when read by member of Knowledge Base Read/Request role. For more information, see Knowledge Base article: TIA07875.

Migration

10046

Errors occur running export migration tool if auto-run reports exist. For more information, see Knowledge Base article: TIA07895.

System Administration

9054

Improper error message occurs when submitting tickets via email if LDAP server is not accessible. For more information, see Knowledge Base article: TIA07896. 

9132

"Your change was not completed" error occurs when configuring LDAP Authentication with more than one LDAP Base DN. For more information, see Knowledge Base article: TIA07828.

9298

User Names are not sorted on Manage Assigned Users dialog on Team creation page. For more information, see Knowledge Base article: TIA07852.

Workspace Administration

9858

Shared field loses external data source configuration after permissions change. For more information, see Knowledge Base article: TIA07851.

10036

Saving a newly created Shared field may take 20-30 seconds. For more information, see Knowledge Base article: TIA07874.

BCM/ Asset Core integration

9703

Import from BCM: Algorithm that returns the list of groups should be improved to return only a determined amount of nodes. For more information, see Knowledge Base article: TIA07772.

Field Dependencies

9689

It is not possible to create more than 1 dependency when the parent field is a check box. For more information, see Knowledge Base article: TIA07779.

Form Builder

9765

The system is not showing the sections of the form when a new ticket is created. For more information, see Knowledge Base article: TIA07774.

Import Users

9811

It is not possible to use non-string-based attributes of an LDAP as filters when importing users from an Active Directory. For more information, see Knowledge Base article: TIA07785.

Item Builder

9739

System is not populating all fields when using a Quick template with field dependencies. For more information, see Knowledge Base article: TIA07778.

Item Runtime

9757

Form scrolls or jumps to another section when user enters text into field with exact value length specified. For more information, see Knowledge Base article: TIA07771.

9596

Client exception is shown when a new ticket is created and the form has a Read Only Boolean field with a default value. For more information, see Knowledge Base article: TIA07786.

9890

Field is read-only due to a rule when a ticket is being saved. For more information, see Knowledge Base article: TIA07791.

Linking

9355

External Address Book's custom linked fields are not correctly updated in run-time. For more information, see Knowledge Base article: TIA07783.

Password Reset

9642

Users are not able to reset their FootPrints internal password if another user with the same username was previously deleted. For more information, see Knowledge Base article: TIA07781.

Reporting

9658

Service Analytics only showed1000 tickets in reports even with more tickets should be displayed. For more information, see Knowledge Base article: TIA07770.

9742

Service Analytics showed calculated fields as '0' when the user selected work hours, and defined a work schedule different than the default. For more information, see Knowledge Base article: TIA07773.

Rules

9843

After editing/adding a Rule in By Workflow Process view, all non-workflow rules are disappeared. For more information, see Knowledge Base article: TIA07761.

9665

The rules are disappeared after deleting some rules in the By Workflow Process view. For more information, see Knowledge Base article: TIA07728.

9704

The Rule that includes the Set field value + “Multi-select” action is not working on update. For more information, see Knowledge Base article: TIA07780.

9759

When a ticket is submitted by a customer, the linked fields are not populating correctly. For more information, see Knowledge Base article: TIA07787.

9822

On grid view the “Time of Last Run” option is not working, making Rule automated test fail. For more information, see Knowledge Base article: TIA07789.

Service Level Management

9795

Records cannot be updated when an SLT is set with Update Date and the Work Target for that SLT has been breached. For more information, see Knowledge Base article: TIA07765.

Survey

9637

In the Customer Satisfaction Survey Rules, the system is not displaying a selector to specify the time frame to limit surveys sent to recipients. For more information, see Knowledge Base article: TIA07732.

9705

Send Survey Business Rule is causing improper update of Status field when it uses 'send survey randomly' selection. For more information, see Knowledge Base article: TIA07784.

User Management

9722

Users' "System" level role is affecting the copy of tickets to Knowledge Base. For more information, see Knowledge Base article: TIA07782.

9723

Upgrade from 12.0.01.001 to 12.1 causes Teams to disappear from Administration panel. For more information, see Knowledge Base article: TIA07788.

Workflow

9709

On Screen action of business rule does not set single-select field value when Dependency fields are used as criteria. For more information, see Knowledge Base article: TIA07790.

Workspace Administration

9843

After editing/adding a Rule on Select View = "On By Workflow Process", all non-workflow rules disappear. For more information, see Knowledge Base article: TIA07761.

Rules

9665

The business rules disappear after deleting some rules on the Select View=By Workflow Process page. For more information, see Knowledge Base article: TIA07728.

Address Book

9135

Error occurs during setup when Distinguished Name for LDAP AB contains non-alphanumeric characters. For more information, see Knowledge Base article: TIA07650.

Application General

9528

"Actions" button does not display the options, and "Client Exception" error appears on the "Home" page. For more information, see Knowledge Base article: TIA07659.

9531

Logging in with IE10 or Chrome to FPSC12.1 using hostname only causes immediate logout. For more information, see Knowledge Base article: TIA07571.

9615

Unable to start application after upgrade to version 12.1.00. For more information, see Knowledge Base article: TIA07658.

BCM/Asset Core Integration

9234

Auto Search asset is not triggered when the contact link is clicked and the address book is External. For more information, see Knowledge Base article: TIA07651.

Email - Notification

9527

Attachments are sent as part of notifications every time a change is made to the ticket. For more information, see Knowledge Base article: TIA07654.

Issue - Create

9513

Customers with 'Request Submit' role are unable to attach files when creating tickets. For more information, see Knowledge Base article: TIA07649.

9614

When the body of the email has images, FootPrints creates ticket with odd text in the description. For more information, see Knowledge Base article: TIA07655.

Issue - Edit

9480

An error is displayed when copying data amongst fields of same type. For more information, see Knowledge Base article: TIA07657.

9527

Attachments are sent as part of notifications every time a change is made to the ticket. For more information, see Knowledge Base article: TIA07654.

9544

Dynamic Items updated via Web Services add values for Journaling-enabled fields that are not involved in the request. For more information, see Knowledge Base article: TIA07656.

System Administration

9449

The option "Trigger this Lookup when Selecting a Contact Populates the Field" in field mapper is not working. For more information, see Knowledge Base article: TIA07652.

Workflow

9511

“Access Denied” error is displayed after a customer voter submits a vote. For more information, see Knowledge Base article: TIA07653.

Address Book - External

8939

LDAP Attributes display and function incorrectly. For more information, see Knowledge Base article: TIA07622.

9115

Database error when querying Dynamic SQL address book that points to a database or table with a space in the name. For more information, see Knowledge Base article: TIA07613.

9129

A dash in the database name results in Connectivity error for Address Book. For more information, see Knowledge Base article: TIA07610.

316350

Unexpected error when user saves LDAP Address Book with LDAPS security.

API

9369

Saved searches run through Web Services API ignore search criteria. For more information, see Knowledge Base article: TIA07575.

Application General

9034

Upgrading to Footprints 12.0.01 causes a 404 error. For more information, see Knowledge Base article: TIA07601.

9070

Error occurs when attempting to save System Notifications with outlook.com account. For more information, see Knowledge Base article: TIA07519.

9488

Checkbox to activate/deactivate user does not function. For more information, see Knowledge Base article: TIA07566.

9533

Customer directed to default portal upon login instead of custom portal. For more information, see Knowledge Base article: TIA07581.

BCM/Asset Core Integration

9593

CI Import from BCM/Asset Core uses Default User Name instead of Integration Account. For more information, see Knowledge Base article: TIA07639.

9524

Life Cycle status not available for mapping during import of devices from BCM. For more information, see Knowledge Base article: TIA07567.

Change Management

8934

The user can't follow the workflow correctly when the workflow contains more than one approval process. For more information, see Knowledge Base article: TIA07547.

9395

The “Change assignment of Ticket” action is not working when it is set on transition line from Approval state to Approval or Reject state. For more information, see Knowledge Base article: TIA07578.

CMDB

9198

All service categories may not be listed when creating new service request. For more information, see Knowledge Base article: TIA07545.

Console and Portal

337383

After user enters to custom portal URL and provides credentials, system displays default portal.

9479

Client Exception when user changes to a custom portal which contains a custom console. For more information, see Knowledge Base article: TIA07522.

Email - Incoming

9161

Customer users cannot edit ticket by replying on notification email. For more information, see Knowledge Base article: TIA07484.

Email - Notification

8847

Support - When user doesn't set authentication for Email notification (System) setting page, system tries to connect to "Localhost" and displays an error. For more information, see Knowledge Base article: TIA07483.

9375

FP12.0.001: The SMTP functionality has problems connecting to a service that requires the TLS encryption (Port 587). For more information, see Knowledge Base article: TIA07576.

9432

FP12.0.001: Tickets created via incoming mail that include embedded attachments result in incorrect naming of attachment in notification. For more information, see Knowledge Base article: TIA07531.

9435

FP12.0.001: IMAP Email not being expunged properly from Groupwise Servers. For more information, see Knowledge Base article: TIA07520.

Field Dependencies

8999

UI: FP12: Workflow dependency stage change causing data loss on move to next stage. For more information, see Knowledge Base article: TIA07611.

9140

Client exception due to Field dependencies is shown when the user is going to create a ticket. For more information, see Knowledge Base article: TIA07527.

336033

It is not possible to select a value in a workflow field that is part of a dependency when there are 6 levels of dependencies.

Field Mapper

9246

Sorting options in the field mapper configuration produce an error in runtime when a lookup is triggered. For more information, see Knowledge Base article: TIA07626.

Form Builder

322974

The system incorrectly validates the name of the added sections.

Import Items

8980

The system is deleting the saved mappings when the user request to update them. For more information, see Knowledge Base article: TIA07618.

9093

FootPrints Import CI + Asset Core Source: The system is not able to import devices when there are date fields mapped. For more information, see Knowledge Base article: TIA07619.

Import Users

9361

Associated Containers : All previously selected container check boxes appear unchecked, when clicking on “Container Role” column. For more information, see Knowledge Base article: TIA07627.

9384

Import Users is not creating records with the right time-zone according to the Server time zone or default Work schedule. For more information, see Knowledge Base article: TIA07577.

Installation and Migration

9401

Upgrade Install script fails with java.lang.OutOfMemoryError: Java heap space. For more information, see Knowledge Base article: TIA07521.

Item Builder

9015

Quick Templates - There is no way to add an inherited field empty. For more information, see Knowledge Base article: TIA07529.

9078

Navigating to Shared Fields takes longer time than it should. For more information, see Knowledge Base article: TIA07518.

9254

A003 - Dependencies are lost from a Shared Field Parent when the field is edited. For more information, see Knowledge Base article: TIA07559.

9341

Changes made inside shared fields (Select type) are not visible on item's runtime. For more information, see Knowledge Base article: TIA07609.

9404

“Link Existing Record” doesn't link a contact when Ticket is created with Quick Template. For more information, see Knowledge Base article: TIA07579.

329909

The system is not able to handle a big number of Shared fields in the system.

Item Runtime

9153

Cannot switch to Edit mode after opening certain items in View mode using a direct URL. For more information, see Knowledge Base article: TIA07606.

9187

Client Exception error when editing a ticket that contains a previously deleted choice in a dropdown field. For more information, see Knowledge Base article: TIA07530.

9360

API URL - Telephony Integration - Client exception is displayed when Phone is used as keyword. For more information, see Knowledge Base article: TIA07573.

Licensing

8956

Manage License page does not complete loading with large number of user accounts created. For more information, see Knowledge Base article: TIA07612.

9106

Licenses are not released properly when deleting agents. For more information, see Knowledge Base article: TIA07608.

9167

Assignment of items with associated SLM rules causes corrupted data in the ASGNMENT table. For more information, see Knowledge Base article: TIA07480.

Localization

9225

List of Assigned Containers for a user does not appear when editing user's account if Administrator's language is German - Germany. For more information, see Knowledge Base article: TIA07546.

Manage Container Templates

8634

FP12 "IT Service Management" Configuration Report has incorrect links. For more information, see Knowledge Base article: TIA07635.

8817

The system is showing a client exception when the user request to see the Configuration Report when the Container is in Draft mode. For more information, see Knowledge Base article: TIA07634.

Password Reset

9057

System displays an error when user tries to reset password (Only when UserID contains "@"). For more information, see Knowledge Base article: TIA07614.

9067

The place where user has to go to register for Internal Password Reset is not obvious (usability). For more information, see Knowledge Base article: TIA07632.

Reporting

8877

Leaving a browser window open across a day boundary can cause a license error in chart widgets. For more information, see Knowledge Base article: TIA07237.

9074

The user can't see the information (PDF or Excel) after performed a 'Crosstab' filter in SA using 'Custom' report. For more information, see Knowledge Base article: TIA07624.

9244

A017 - When the user tried to create PDF report in SA polish characters, some characters were not supported. For more information, see Knowledge Base article: TIA07549.

9356

The browser is showing an error message when the user adds a Chart widget on a console. For more information, see Knowledge Base article: TIA07463.

9362

When the user deletes an advance search that belongs to an Activity report, SA showed an error message when the user tried to open the report. For more information, see Knowledge Base article: TIA07574.

Rules

8623

The apostrophe ( ' ) on Rule’s name is changed to (') characters on rules grid. For more information, see Knowledge Base article: TIA07636.

8984

“Calculate field value” action is not working, when a field variable is specified more than once in the calculation. For more information, see Knowledge Base article: TIA07631.

9195

It is not possible to publish a container after deleting a field (named with first letters of alphabet) and is not part of a Rule "Set field value". For more information, see Knowledge Base article: TIA07523.

9350

On Screen Business Rule with Change Field Visibility causes ticket page to jump up. For more information, see Knowledge Base article: TIA07524.

Searching

9272

Advanced Searches with several assignees as part of the criteria are not saved. For more information, see Knowledge Base article: TIA07561.

9344

Date Range Criteria in Saved Searches appear to be coded for UTC regardless of Client or Server's timezone. For more information, see Knowledge Base article: TIA07570.

9440

Errors appear, when attempting to search within an External Web Sources. For more information, see Knowledge Base article: TIA07617.

Service Catalog

9198

The list of categories is not correctly displayed when the category tree has a large number of nodes. For more information, see Knowledge Base article: TIA07545.

Service Level Management

9357

Work Target Target Dates are calculated incorrectly by SLM Business Rules. For more information, see Knowledge Base article: TIA07525.

9434

Incorrect Work Target dynamic items are created when 2 or more Work Target item definitions are configured in a Service Portfolio. For more information, see Knowledge Base article: TIA07548.

Survey

9261

Field dependencies are not followed when completing a survey as Guest. For more information, see Knowledge Base article: TIA07560.

User Management

9399

New Customer Roles permissions are different than existing customer role permissions. For more information, see Knowledge Base article: TIA07500.

Workflow

9068

The ticket number was incremented although the save process failed. For more information, see Knowledge Base article: TIA07625.

9459

It is not possible to select a value in a workflow field that is part of a dependency when there are 6 levels of dependencies. For more information, see Knowledge Base article: TIA07580.

9499

Business Rule with trigger of "On Linked Item Create" with Link Type of Work Target Item does not fire. For more information, see Knowledge Base article: TIA07569.

Workspace

8876

Open New Incident takes 8-10 seconds before the screen is functional using item definition from Sales Demo containing several link controls [Performance]. For more information, see Knowledge Base article: TIA07620.

9040

Error occurs when adding sections to form with similar names. For more information, see Knowledge Base article: TIA07630.

9348

Access Denied errors can occur for users with Agent system role when moving records from one container to another. For more information, see Knowledge Base article: TIA07572.

Address books - External

8806

When an external Contact is being open on view mode, the word “null” is displayed in the tab.

8808, 9203

Error when user tries to publish an external AB after deleting a custom field that was mapped to source.

API

9370

Run Search – It is not possible to use run search with any other user role but system administrator.

9407

runSearch function does not return assignees.

Asset Core Integration

8986

FootPrints showed the name of the action related with Asset Core incorrectly.

9345

Asset Core General Error when the user tries to execute a Direct Action View Registry under special circumstances.

Authentication

9079

Password Reset - FP12 Internal Password Reset does not update registrations for User IDs that are changed.

9337

Password Reset - The Change Password option is still available when logged in using External Authentication.

9389

Password Reset - AD Password Reset fails to register if Base DN has OU name that contains spaces.

9458

New role has the viewing choices, but they are not working as expected.

Change Management

9142

After clicking on any button of the Approval section, the top of the ticket page is displayed.

9387

The History button displays shows just the current voter votes instead of the history of all voters' votes.

Email - Incoming

336024

Ticket is not created when *.msg file is used as attachment in incoming e-mail.

Email - Notifications

8843

User cannot edit email templates that don't have an item assigned.

8871

When user sends email with an image inside the body, ticket description has strange text.

9411

When credentials for Email notifications (System) are changed, emails are not received anymore.

Importing

9095

Import Items: The system is not warning properly errors about options regarding Single Select | Multi select.

9183

Import CIs & Relationships - The system is not showing the Device groups and Device Types for these 2 imports.

9274 - 9273

Import Solutions: The import is not able to save solutions with mapped Category Information.

9279

The system is not preserving span to multiple lines with imports.

9283

Import Tickets: The system is not parsing import data with accented characters like "á".

9367

Import Task: File with Errors is processed and the outcome report shows the task as Completed with errors.

9373

Imports - Client Exception error appears, when attempting to view the "History > Past Run Summary" on the “Task Report” page.

9388

FP12 Unexpected Error when importing Master Contact data that includes an apostrophe.

9408

Import ALL: The system assigns a wrong Record Number to the imported records.

Installation

9379

References to deleted workspaces still appears in User Container Assignment section after an upgrade.

Interface

8821

Form Builder / Item Runtime - Single-select choices removed from the fields can still be seen in run-time, producing unexpected behaviors.

8849

When applying a logo to a custom Portal, that logo is not displayed on the Service Analytics page.

8878

User can add Action buttons to their console for item types not allowed in their user roles.

8883

“Phone Home” tab does not have a close icon [x].

9000

Read Only 'Text Area' field with default data that exceeds height does not display scrollbars.

9018

FP12: Scrollbar missing in Multiline Character fields for MAC based browsers.

9026

Chat - There is a confusing image related with chat although the chat is disabled.

9162

Knowledge Base - "Add to KB" and "Search in KB" available to users with no permissions to KB.

9277

The system is showing an empty space in the widget section when the user tries to expand and collapse the widgets in IE 9.

9298

Sorting of Assigned Users from the Team Management display doesn't work as expected when multiple pages of Assigned users exist.

9352

The system is not showing properly the graph in Impact Analysis when the depth is higher than 2.

9400

Certain Action items when editing an existing record should not be available to customers.

9420

The system is hiding tabs and buttons from Home console when Preview pane is used.

Linking

9281

Link Control height isn't retained in Form Administration mode and will reset itself back to the default upon next publish.

9467

Linked Contact field fails to return results using "Link To" function if field value starts with certain character strings.

9468

Unlinked items become unavailable for linking until the current dynamic item is saved.

Localization

9304

The system is changing the type of License when the user who is scheduling the task has a language preference different than US/Eng.

9335

German Language Preference not consistently displaying License types.

9178

Imports with Asset Core as a Source are not showing the icon properly in IE9.

9001

The system is showing "individual Users.Username" in the assignment field, when the logged user has a different language preference.

Rules

9109

CS: Rule–The rule without criteria and “Calculate field value” action is not working correctly.

9424

After coping a rule that was edited, the publish version of Criteria and Action are being copied.

9480

An error is displayed when data from Rich text or Textarea is being copied to Simple text field.

329953 - 9271

A004 - Rule Change Field Visibility is not working fine when the field is placed twice in the form.

Run Time

9255

It is not possible to delete a team that is already assigned to an item instance if the instance is deleted.

9296

It is not possible to edit a Ticket if all field permissions are set to "Edit".

9066

It is not possible to see the last page of contacts when there are at least 1000 contacts.

9117

Hidden field's Label displays improperly if User's Role has field's permissions set to View.

9390

Item History does not keep the history of the original dynamic item.

329870

A018 - Client Exception is shown when a Lookup is executed and the data source has a big number of records.

Searching

8913

Guest accounts wouldn't recognize changes made to a Saved Search.

9356

Searches linked to deleted workspace items are not editable. For more information, see Knowledge Base article: TIA07463.

System Administration

10237

Users pagination doesn't work when trying to open last page. For more information, see Knowledge Base article: TIA07940. 

Work Schedules

9263

Calendar: Error appears after attempting to save the Work Schedule, when there is at least one container that was not published.

Miscellaneous

9140

When publishing a container, default field values stored in the form definition are not being validated. For more information, see Knowledge Base article: TIA07527.

9419

Field Label is still shown if removed from the form administratively then published.

9262

FP12 Browser can hang and return Unresponsive script messages when selecting values in a dropdown field.

8981

Email Help Text for Debugging shows Instructions for version 11.x and prior.

9282

Knowledge Base – Wrong validation when setting an External Web Source for Knowledge Base.

8885

Logi defect - leaving a browser window open over the day boundary causes license error to show in chart widgets.

9139

No warning or notice appears when attempting to create a new container with the same name as an existing container.

9417

Prompt message is not displayed when user does changes on some pages, doesn't save changes and closes page.

9289

Service Catalog - 'Request Template' list is not scrollable if extending beyond the current browser size.