FootPrints 20.19 R1
FootPrints is a service desk and customer support tool that is easy to use and administer. A BMC support ID is required for commenting and downloading PDFs. This space contains information about the 20.19.01 release of the FootPrints including service packs and patches.
What's new
Featured content
- For information about the issues in this release, see Known-and-corrected-issues.
- To plan for an installation or upgrade, see Planning and Key-concepts.
- To learn about installing or upgrading FootPrints, see Installing and Upgrading.
Where to start
The following video (2:13) presentation walks you through the Help of FootPrints and describes how to use Help for all your purposes.
To learn more about using FootPrints, see the topics listed below:
- Getting-started-quickly-for-customers
- Getting-started-quickly-for-agents
- Getting-started-quickly-for-administrators
- Configuring-system-wide-settings
The following video (12:24) presentation gives you an overview of the FootPrints.
Other resources
BMC Communities
You might also like to visit the FootPrints User Community. You need a BMC Support ID to participate.
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